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Delayed Payouts of $5,092


Hello I had some great wins with Palace of Chance back in December 2018. I won and requested 4 separate withdrawals totaling $5,092. I did go thru the hooyu account verification and sent in documents, multiple times. One withdrawal of 2,332 has been approved back on Jan 2 but the funds have not arrived. The other pending withdrawals are for net approx 777, 891, and 1092.

Bitcoin is the preferred payment method but checks would also work as my bank is BoA.
Disputed Casino Palace of Chance Casino
Amount $5092

Discussion

User name

Please let us know you have received all the payments from Palace of Chance Casino. Please be in aware that this particular complaint is submitted against Palace of Chance Casino, so we are kindly asking you to stick only to the payment/s related to Palace of Chance Casino.

AskGamblers Complaints Team reminds you that you are welcome to submit new complaint in case something goes wrong with your outstanding payment/s which are not part of the current complaint, and not coming from Palace of Chance Casino.

Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name loyalty-level-2
Hi Tawni,
I received the Bitcoin payment this morning. Thank you! This was the last payment due from Palace of Chance but as you can probably see I have 2 overdue withdrawals with Dreams ($1,365 + 981) and Prism ($850 + 775). Can we complete those with Bitcoin payments as well?

Thanks for the help!

Lou
User name

Dear Palace of Chance Casino,

Please let us know if there's some update regarding this case.

User name loyalty-level-2
Hi Tawni,
Thanks for allowing bitcoin payments, that should make things easier for everyone!

I have sent my bitcoin address to your email and will update this once the funds are received. Thanks

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500