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Delayed Payments of 2500 and 500


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By csmith
4 years ago
Message on forum
I have been trying to collect my winnings of $3,000.33 and withdraw 2 different amounts of $2500.00 and $500.33 but have been unsuccessful.

I have been a long-time loyal player at this casino and have always had issues with payouts except for when I had instant withdrawal. I have contacted customer service in regards to my withdrawal to no avail. I'm not sure what has happened with their customer service but they almost never respond anymore. The time limit has now expired for them to review and issue payment and I still have not received my winnings, so I am asking AskGamblers to help me resolve this issue and help collect my winnings.

I would just like to collect my winnings in a timely manner as a loyal customer who spends thousands each week at this casino and not have to go through this complaint process each time I need to collect them. I like these casinos and enjoy playing at them but getting a payout is like pulling teeth ever since they removed my instant withdrawal option.

Thanks.
Disputed Casino Palace of Chance Casino
Amount $3000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I am happy to confirm that this complaint has been resolved and I received my winnings this morning. Thank you Palace of Chance Casino for addressing this in such a timely manner. Huge Thank You to AskGamblers for always being here to help me resolve these complaints. You guys are simply the best! I will continue to be a loyal player as I really really do enjoy playing there. I certainly hope they'll give back my instant withdrawal option as it would make this process much easier for everyone involved and be a lot less work for everyone.
User name
Hi Claudette--

I've checked on this account and both withdrawals have already been approved. I expect the payment will be issued later today or tomorrow.

Once I have the transaction details, I'll be back with another update.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500