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Delay of withdrawal pending approval 730 USD


1 year ago

Ask Gamblers Hi,

My name is Matt and I need your help with resolving my issue with my withdrawal pending approval.

I requested a withdrawal of $730.00 on 9/25/24 it is now 11/14/24 and still pending. 50 days later after my withdrawal request, Palace of Chance Casino is way past their time frame and each withdrawal that I've done with them is getting delayed even more. For instance, my last withdrawal took 47 days for approval and now this one is at 50 days, all of my paperwork, documents, and banking information are up to date and status approved.

What Palace of Chance Casino is doing is unacceptable.

Please help me

thanks,

Matt

Disputed Casino Palace of Chance Casino
Amount $730

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you Ask Gamblers, I did receive my payment thanks for your help.
User name
Hi Matt--

You'll be happy to know that your payment was sent to our processor, Friday. ;-)

I would expect you'll find the funds in your account towards the middle of this week.

All the best,

Tawni
User name

Dear Palace of Chance Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500