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Palace of Chance Casino - Delay of $200 payment for over 40 days

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 200
congdonb United States Message
Posted on January 14, 2018

I have been waiting the approval of my payment and the payment $200 in Palace of Chance Casino for 40 days. I sent the documents many times and got the answer that the letter was sent. As I understand nobody checked the documents because the payment is declined constantly. According to the rules of the casino the sum of money isn' t more 200$ must be approved in 3 days. 40 days have already passed. I don't understand the reason of  the delay of the payment. I ask to process my payment as soon as possible. Thank you.

Posted on January 18, 2018

Hi Congdon--

I'm very sorry for the difficulties you've been having with this--I believe I can have this resolved for you in very short order.

I've reviewed your account and I do see we're missing a few items: a valid state-issued ID and a current utility bill in your name. Additionally, I'll need to get your preferred method of payment. I've just sent you an email regarding this. Once you respond to me with the two missing items, I'll be able to have your withdrawal issued without delays.

Thanks,

Tawni

AskGamblers
Posted on January 20, 2018

Dear @congdonb,

Please let us know if there's an update regarding your ongoing complaint.

congdonb United States
Posted on January 21, 2018

Hi. I sent the documents, that I had been requested. The payment hasn't been approved yet.

congdonb United States Message
Posted on January 23, 2018

Thank you. I got the payment. But I have one more problem. I can’t make a deposit in Palace of Chance casino, because my account is closed for doing this operation.

AskGamblers
Posted on January 23, 2018

Based on the submitter's last post and confirmation that the payment has been received, AskGamblers Complaints Team consider this case as Resolved and it is being officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint in case of having more issues, which were not part of the current complaint.

Thank you all for your cooperation.

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