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Casino Stalling Payment As Usual


Once again, Palace of Chance is delaying payment of winnings. I originally submitted my request on June 28th, 2019. After kicking it back to me because they claimed that I did not provide enough documentation, my withdrawl was finally approved on July 22, 2019. Now my problem is having them send the funds to their payment processor in a timely manner. I keep on top of them via Live Chat regularly. Today I had a chat agent actually ask me for another whole bunch of information regarding my bank. This would be understandable if I had requested a wire transfer. However, I requested a check as I always have. I have a thirty year relationship with my bank, and they have never, ever hesitated in accepting one of these international checks. I refused to give the chat agent the banking information because it should have nothing to do with them sending the funds to their payment processor. I see this as yet another stall tactic, or perhaps even a way to not pay me me legitimate winnings. I have attached a transcript of my chat with Palace of Chance today. I am hoping that Ask Gamblers will help me with this problem. Palace of Chance seriously takes the fun out of playing and winning. Thank you so much for what you do!!
Disputed Casino Palace of Chance Casino
Amount $2150

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Dear Ask Gamblers,

This issue has been resolved. I received the tracking number, and the payment is supposed to arrive today. I will notify you if I have any further issues. Thank you for your intervention in this matter.
Sincerely,

DOGMOMM
User name

Dear @dogmomm,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name loyalty-level-2
I received a tracking number from Fed-Ex. Payment will be delivered tomorrow. Unless the amount is incorrect or it bounces, this case is closed. Thanks for your help, Ask Gamblers!

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500