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Can not Get My Withdrawal, verification complete


It’s been over a month since I Requested I Wire Transfer Withdrawal from my account. After many attempts I finally got my identity verified. Then several weeks later, they said they couldn’t process it through my Santander bank account. I the submitted another bank account and submitted all the necessary information that they asked for. I’ve tried to check with them about the status of my withdrawal and if they need anything further from me but I get no response. I have emailed them several times and tried to talk to one of their representatives online but I get no reply. I have followed all their rules and requests but get nowhere. Can you please help me??

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I received my withdrawal today!! Thank you so much!!!! You guys are the BEST!!!!!!
User name loyalty-level-2
I still have not received my withdrawal.
User name loyalty-level-2
Thank you for your help. I have not received my funds yet, but hopefully they will be wired to me shortly. I will let you know when I receive my winnings or if I don’t.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500