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Bitcoin withdraw denied


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By Forzeti
3 years ago

On July 29, I requested a bitcoin withdrawal of $800. On August 8th, I was denied my withdrawal. I contacted customer support and they said I was missing my card on file. I checked my profile section and went to documents. It shows my proof of ID was approved and my proof of payment was approved and my status was approved. How they lost my card is not known to me. I have successfully withdrawn two times prior with no problems using their "Coindraw" method. After the second time using this method, they took coindraw away from me. When I asked why, the agent said because I am no longer a VIP because I am able to sustain myself just fine without it. Not sure what that means.


I sent proof of my identity once again just in case and on August 9th, I sent another withdrawal request only using wire transfer method. It's still pending today.

Disputed Casino Palace of Chance Casino
Amount $800

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
This has now been resolved. Thank you for the quick response.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

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Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500