Bitcoin withdraw denied
On July 29, I requested a bitcoin withdrawal of $800. On August 8th, I was denied my withdrawal. I contacted customer support and they said I was missing my card on file. I checked my profile section and went to documents. It shows my proof of ID was approved and my proof of payment was approved and my status was approved. How they lost my card is not known to me. I have successfully withdrawn two times prior with no problems using their "Coindraw" method. After the second time using this method, they took coindraw away from me. When I asked why, the agent said because I am no longer a VIP because I am able to sustain myself just fine without it. Not sure what that means.
I sent proof of my identity once again just in case and on August 9th, I sent another withdrawal request only using wire transfer method. It's still pending today.