Asking for the same withdrawal since last year
I won 5,713 playing slots at Palace of Chance . I requested a payout on December 11th, 2019. On December 12th , I sent them updated documents. I then waited only to see that on 2/4/2020 my withdrawal was denied. I had to request it again on 2/17/2020. The total amounts for my withdrawals were $2500+$2500+632. On Feb 3rd , I had received an e mail confirming that they had received all my documents and that my account was verified. I have gone on chat with them several times. Last time they said they would escalate it and that I would receive an e mail in the next 72 hrs. I did not receive any e mail and my withdrawal still hasn't been approved. I already sent them a bitcoin address where they can send my payment , so there is nothing else that they need from me. I don't know why this is taking so long. I need help,