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Asking for the same withdrawal since last year


6 years ago
I won 5,713 playing slots at Palace of Chance . I requested a payout on December 11th, 2019. On December 12th , I sent them updated documents. I then waited only to see that on 2/4/2020 my withdrawal was denied. I had to request it again on 2/17/2020. The total amounts for my withdrawals were $2500+$2500+632. On Feb 3rd , I had received an e mail confirming that they had received all my documents and that my account was verified. I have gone on chat with them several times. Last time they said they would escalate it and that I would receive an e mail in the next 72 hrs. I did not receive any e mail and my withdrawal still hasn't been approved. I already sent them a bitcoin address where they can send my payment , so there is nothing else that they need from me. I don't know why this is taking so long. I need help,
Disputed Casino Palace of Chance Casino
Amount $5632

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hi Tawni, thanks for your answer. I hope I don't have any more issues in the future. You were very nice and helpful. I already checked, and I am confirming receipt of the last payment. This case has been solved satisfactorily . Thanks to Ask Gamblers too for making this possible.
User name

Dear @aristocat23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Julia--

First, your final withdrawal was issued to your wallet, Wednesday: 4/15 Paid $632 + no Service Fee (0.09239431) Bitcoin transaction #76751515.

I've checked into your account and the reason your withdrawals were previously declined was due to missing your payment method. Now that we have this established and your documents are in order, there should be no problems going forward. ;-)

I wish you all the very best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500