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2 months and still waiting for withdrawal


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By lynbam
11 years ago
Message on forum

I made a deposit using a "no maximum cash out" "no playthrough requirements" bonus. I won $4000 and made 2 withdrawals of $2000 each. My documentation was approved on the 11th May 2013. I was advised $271 was withheld as the bonus amount I played with. That left them owing me $3729. After numerous emails and requests for payment I was finally paid $1000 at the end of June. I requested the Pay2Card method but they paid it into my Neteller account. I am still waiting for the other $2729 they owe me. They are not replying to my emails.

Disputed Casino Palace of Chance Casino
Amount $2729

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

Dear AskGamblers:

Please close issue as solved.

Thanks

Cindy

User name loyalty-level-2

Thank you very, very much Cindy. Received the final payment today.

User name

Dear Player

I will be at the office on Monday to check your payment status

Regards

Cindy

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500