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Palace of Chance Casino - Payment delayed, no response and explanation why

RESOLVED
Jill1432 United States
Posted on October 7, 2015.

My withdrawal was approved in the right amount of time. But I have spoken to the VIP manager everyday and he keeps telling me that there are payment delays with no other explanation. My payment was supposed to be sent to the processor on 8/23/2015 today is 9/30/2015 and it has still not been sent to the processor! I am so frustrated with them as they give you no response as.to what is going on and why there is a delay!

AskGamblers
Posted on October 3, 2015.

Dear @Jill1432,

Any update regarding your complaint? Thank you.

Posted on October 3, 2015.

Hi Jill1432,

It is my understanding that you were contacted by our Escalations Manager via email notifying you that your payment was sent 10/1/15 and should available in 7-10 banking days.

Please let me know if you require any further assistance.

All the best,

Tawni

AskGamblers
Posted on October 7, 2015.

Dear @Jill1432,

Can you confirm that you were contacted by the casino's Escalations Manager and that you were notified about the payment? Are you satisfied with the casino's response, can we close this complaint as resolved? Please be aware that if you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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