What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Planet 7 Casino - Over 2 months waiting for my money

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2100
Wennathan2 United States Message
Posted on December 4, 2017

I requested a withdrawal of winnings of 2100 in beginning of oct. I sent my docs in in a very timely manner. It was approved. I have since live chatted 10 times and get the same copy and paste answers. I also emailed. I understand these things take time but I have been patient. It is Christmas time and I really want my money. We have not and will not play again till I get my winnings. This is ridiculous. I want some REAL answers on when I will get my money. I cannot get any. They take ur money in 2 seconds and it takes this long to get winnings

Posted on December 8, 2017

Hi Wennathan--

I'm pleased to tell you that your payment was sent off to our processor on the 5th. Even better, I already have your tracking and it shows the payment will be delivered to you, this morning, by 10:30 AM. :-)

I sincerely apologize for all the difficulties you've experienced with this.

I wish you all the best,

Tawni

Wennathan2 United States Message
Posted on December 8, 2017

That is great! I will let you know if I get it. Thank you so much Tawni

Wennathan2 United States
Posted on December 8, 2017

I missed the fedex man. It will be here Monday. I will keep you posted. Honestly I cannot thank you enough.

Wennathan2 United States
Posted on December 9, 2017

I went to fedex last night and got the check . Deposited this morning. I CANNOT thank you enough for all your help and so quickly! I am really excited to be able to play again knowing there is a way to get our winnings! Thank you for all your hard work.

AskGamblers
Posted on December 9, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy