Opened an account in January and won £2000, processed a withdrawal for the full amount. Just over a week later I went on the chat as I had not got the money and was told I had to send in ID. I asked why no one had told me this and was advised I had been sent an email (not true)
I sent in my ID and from there is has been a nightmare, I have sent in further information as requested and nothing is happening.
I've emailed many times to ask what is happening and when I will receive the withdrawal, the only answer I get it "just keep waiting"
LeoVegas advise in their Terms and Conditions that verifying ID will take a maximum of 5 working days, I have been waiting weeks now.