Ag Awards

Planet 7 Casino - Over 2 months to receive only a tiny fraction of my payment

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 4300
Slotcar United States Message
Posted on April 26, 2017

I made several withdrawls in late feb and early march totaling 4300.00. I just finally received 106.00 from feb over 2 months and am now being told I will be receiving another 206.00 in 10 days and will receive small amounts every 10 days. At that rate all withdrawls will be 2 - 4 months old before received. Way past their guidelines.

Posted on April 29, 2017

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on April 29, 2017

Hi Slotcar--

I'm sorry for the delays you've experienced with this.

I've reviewed your account and I do see a payment has already been sent off to be processed (on the 26th)--I would expect to see tracking on this by mid-week this coming week.

Your next payment will go off this coming week and we should have tracking on this by mid-week, the following week.

I'll continue to keep you updated on your payments.

All the best,


Slotcar United States Message
Posted on May 3, 2017

I was on chat today and still have not sent withdrawl and no tracking and told me first withdrawl is only 206.00 and will have to wait another week after that to get another withdrawl. VIP customer and I am extremely disappointed. I requested it on 3/7 was finally sent on 4/25 and was told 2 days to arrive and still nothing


Slotcar United States Message
Posted on May 5, 2017

May 4th and no response to emails and no check yet !!

Posted on May 8, 2017

Hi Slotcar--

I'm not in the office until later today, but as soon as I'm in, I'll follow-up on this to see what's up.


Posted on May 12, 2017

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 Casino management will soon jump in with an update on this complaint.

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