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Planet 7 Casino - Payment delayed for over a month and counting!

RESOLVED
fb_623424354487980 United States
posted on May 19, 2016.

I am currently owed $533 from Planet 7 Casino. They approved one on 4/7/16 and still no sign of it. Another 2 approved on 5/13 and still 2 more awaiting approval. I have been "escalated" over and over again. The phone rep says to chat and the chat says to email...and the email just NEVER responds to my now 5 emails!

AskGamblers
posted on May 24, 2016.

Dear Walter,

Please let us know if there's some update on your issue.

posted on May 24, 2016.

Hi fb_623424354487980 and AG--

I'm sorry for the slow reply.

I've looked into this and I do see that a payment of three of your five withdrawals was delivered successfully, yesterday. ;-)

The balance of your withdrawals has now gone off for payment and I would expect to see tracking by the end of this week, with those payments being delivered late in the week or early next week.

All the best,

Tawni

fb_623424354487980 United States
posted on May 25, 2016.

The first check was finally received and I do see that my other withdrawals are being processed. Thank you as gamblers.com I'm not sure if it was just a coincidence but as soon as I posted this magically my money was released!

AskGamblers
posted on May 25, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.