I do have a very annoying gambling problem and have closed a lot of casino sites.
But in this case OrientXpress Casino haven't close my account even that I have asked them to do so several times. The first one was in January.
I checked my account on the Casino in 9th February and noticed that I can log in with my details. I immediately contacted to the support via email in the same day and got an answer on 15th February (the received email is in the picture).
Even that they said that the account is closed I still can log in my account. (I checked this on the same day I received a confirmation that that they closed my account).
After that (15.2.) I spoke with a live-chat person and told him my problem. He advised that I should send a new email which I sent but there was no effect, I still can log in my account.
Now on the 18th February I lapsed and deposited 100e to their site. I don't know why I did do that but I did. Now I want that OrientXpress Casino will refund my 100e and will close my account.
If the account would have been closed, this would have never happened.
I'm very disappointed that they won't honour clients wishes and I would think a month is a quite reasonable time to close the account.
Hope you can help me.