As stated numerous times, as we are waiting time repeating info but I won't allow you to keep making it out to be that I am not telling the the truth., like I said...as stated numerous times... But now to clarify to you, mr "uptown" , on July 16th on my initial post, I reported that I'm under a bonus restriction . I included screenshots from my account for only 3 days of minimum 20 attempted coupons that were all denied. All of these coupons or majority to be clear, were coupons sent to my email and coupons I have used every week for months if not the past year. All of the sudden, I request a withdrawal, and I can no longer use these? Odd isn't it? So I go to live chat and talk to a very rude man who states not all coupons are for all players. I assume it was just someone who didn't care to waste his time and look into stuff. So I deposited somewhere e,de at different casino. Next day, I call and speak to a man. Very nice and personable as stated in original complaint , I only called to check on bank wire to make sure there were no issues. He states there are not n to expect it by the following Tuesday. If you want dates, I'll gladly give u dates. I ask him jokingly for a bonus and he replied I don't have any at this time, not knowing yet I was under a bonus restriction . He tell,s me you can use what you get to your emails tho. I said they won't work but I'll try later. Unbeknownst to me, they didn't work bc my account was restricted from management. I go back to uptown that night. and again, they won't work. None of them. I go to live chat. I speak to Jamela who tries to put in code that I got for a loyalty bonus in my email. She tries about 40 times to enter it into the redemption part of the coupon page. She them looks into it further and says she sees my account is under a bonus restriction. How would I know a bonus restriction even exists if I wasn't told this? Now it's becoming clear to me why chat the day before told me not all coupons are for all customers and then my phone call earlier with the nice man from customer support and now Jamela. Now MR. UPTOWN, THATS 3 so far within a 2 day time frame that have all given me the same info. So u say, if you were given that info , it was wrong and I apologize. But it's not "IF". It's I WAS. Given that info. What are the chances that 3 out of 3 , 2 of which were live chat and one cust support tells me SAME WRONG INFO THAT UR APOLOGIZING FOR? Now ,I tell Jamela that can't be as it is a loyalty bonus and I ask to speak to a manager. Jamela tells me a supervisor/manager won't be in for 2 hours. Isn't that Funny tho, bc the coupon expires in a little less than 2 hours. Coincidence??? I say to her, so there's nothing I can use. She says. Are you playing on October or mobile? I said my iPad. She said you can use this one code. It's 100ROMAN20. Which is a mere bonus I won't waste my time with bc I'm used to much better. I said why can I use that one? She said bc ur on mobile. I said ok then what else do u have for mobile? She says.. That's it. It's the only one your account is eligible for. Now, I email support and I tell them how unhappy I am and they respond with the email I posted on July 20th at 10:01AM. they responded saying they are sorry I feel that way (that I'm being penalized therefore bonus restriction and they say I'm restricted. Your staff again. Now that's 4 so far that gave me supposed wrong info. Are you starting to see why I don't believe you? Now, I let it go a day and try again. Still restricted. I wait until Tuesday when my wire was told to me to go thru in my account but didn't and I call back and get the same nice gentlemen. I even say... " I spoke to you last week and you told me today was the day it would be here by." He laughs and states.. "Yes I recognize your voice. " we had a nice chat the time before and he let me know that most callers aren't too happy so he remembered me bc I was nice and respectful and personable. He checked and we counted and now the day was moved to Friday bc when I called the time before and spoke to him, he admitted he forgot to account for the holiday weekend therefore the info he gave me bout it being in my account was wrong. But like I said, no big deal. He admitted he made a mistake right away without me having to say one word and he accepted responsibility for it. Therefore, I treated him with the respect he deserved. Sure I was disappointed but he is only human and he admitted the mistake. I'm far from perfect so I'm not one to be rude to someone who is honest bout making a mistake bc everyone makes them, but you Mr uptown, you lie and try to cover up your mistakes or your purposeful errors and make it out to look like I'm wrong or I'm at fault or that I don't have an account at the bank. Why would I withdraw money and gave it wired to a bank account that doesn't exist? That makes no sense. The fact is, no one there sent the money so they use the "no account excuse" but that was after being put off and put off. Til I finally post a complaint and what do u know, WALLAH, ALL THE SUDDEN THE BABK WIRE IS RETURNED AND GUESS WHAT, BC I DONT HAVE ACCOUNT. it doesn't even make sense. So I prove I have account. Now your story changes, now it's my bank Diesnt allow bank wire swift codes do doesn't have a swift code. So I go on my bank again, and copy the wire transfer I go for both domestic and foreign bank wires with the included swift codes. I post it. Again, all the sudden your caught lying and once again your story changes. EXCEPT now, you leave the topic of my money transfer and go to the topic of my bonus restriction. Now, you say " I'm sorry IF. U were given the wrong info. But IF & WAS & ARE are completely different and I WAS and STILL AM. Bing given wrong info as well as everyone reading this bc now they gave this proof that once again, MR. UPTOWN, YOU ARE CAUGHT. You say I was never on a bonus restriction. Then why we're all my coupons denied AS SHOWN IN PREVIOUS PICS ON JULY 16th , as well as email from your casino and the pics I am going to post directly after this post showing that I had always used these codes up until I withdrew bc I was penalized bc I wanted to get paid when I won. It wasn't one coupon denied, MR. Uptown. It was several dozen if not 50 of them and not just one day. Over a period of nearly a month. Now we are to 4 people at your casino who tell me same scenario. Management goes thru accounts once a month and looks and puts accounts on restriction based on their bonus history and play. Now my play has been more than generous related to your bonuses. So when I called AGAIN and spoke to the nice man AGAIN, HE LOOKED INTO IT AS I ALREADY MENTIONED, BUT WILL AGAIN And tells me I haven't deposited in few weeks and that's why I'm under a bonus restriction. I say to him "But according to your terms and conditions, I can't deposit and play until my payment is approved or it will cancel my pending withdrawal, am I right?" He states yes you would have lost your pending withdrawal. So therefore, why even withdraw? Or why play if you want to withdraw? You can't. Or u are breaking the rules of terms & conditions. He acknowledges what I'm saying and says well once you deposit a few times, management will reconsider. I said to him how many do I have to make to have it lifted? He said I'm sure after a few maybe $100 or more will allow it to bring back your promotions. Now mind you, these promises are send out from promo dept every one of them tells me and gave always used them even when I first started playing here and maybe made one deposit a month. But I wasn't put on restriction then, so why now if I made only a few in a month? The answer is Mr. uptown, because you penalize customers for withdrawing and if they fight you on it, you close their accounts. And sometimes even report the, to get the, banned from other casinos as being a threat to online casino gambling. The nice man told me to call back after making a few deposits and he would personally see to it that my bonus restriction was looked at but he was sure at that time, once deposits ...multiple deposits were made, my restriction would be lifted. Now MR. Uptown, the coupon you speak of that on my account that you just mentioned in your above response... That coupon I just looked is 100Roman20. Still there from when I was told by 5 PEOPLE... FIVE STAFF members of uptown that all had wrong info, Jamrla put that mobile coupon in she stated I could only use it bc I happened to be on my iPad and I couldn't use any others... So now that your so sure of yourself stating I don't have a bonus restriction on my account, I assume, bc I am making it public know,edge that you rob your customers and then penalize them when yhey do win and withdraw, I'm assuming... You took my bonus restriction off to make me look like I'm lying again. Right? Or am I wrong!? So I log into my account as shown in the time in upper center of screenshot, and low & behold, my account no longer has a bonus restriction bc I take the 100roman20 out and cancel it and put in one I used every week but haven't been allowed to via instructions of 5... 5 not 1 who maybe had bad info or didn't check... But FIVE OF YOUR EMPLOYEES who all gave me supposed "wrong info and u apologize for that ". So u went into my account and removed it today... bc guess what ? MIRACULOUSLY, THE COUPONS WORK MAGICALLY AGAIN. If you think , potential customers are going to believe that I'm lying with all the documented proof and photos, etc., than you shouldn't be a manager. You shouldn't be anyhow bc management and customer service are to benefit the customer bc guess WGAT Mr Iptown, it's customers like me that pay your salary. If we didn't exist & didn't spend our money and play there , then there wouldn't be an uptown aces casino. Plain & simple. That's how mist casinos go under real fast. If you had admitted, that my wire was never put through or maybe an error on casinos behalf and you apologized and here's a small token of my apology on got, of a bonus chip. Or just basic recognition that you value my business, it wouldn't have come to this. But you lie, and pass the buck and put blame on me when u think I don't save proof of what I'm talking about. I have copies of EVERYTHING Mr UPtown, right down to the very first email I received from uptown. So keep lying and pushing your "valued" customers away... Eventually, you won't have a job bc there won't be an uptown bc trust is gone at that point and I know I wouldn't spend my money at An online casino, unless I had done my research and saw for the most part that it was reputable. But see mr uptown, even I admit when I make a mistake. I made a big mistake depositing my hard earned money at your casino as I clearly see now you tried to rip me off. It's actually quite humorous that coupon bonus matches miraculously work the minute you post that I was misinformed. I'd anyone reading this, wants further documents or proof of their lies or the run around I have been given if your not sure...please just post and I will reply with a day or so bc I don't want any one to have to go through this bc it's uncalled for and unnecessary and I don't believe a lot of people save everything like I do. I only do because I learned a long time ago the value of always having proof and it's better to have it than not have it. I am posting photos of all the declined coupons with dates m times attached straight if my account page at uptown aces. Also pics of these same codes that I have used weekly for nearly a year but immediately following my withdrawal, I was penalized for trying to get my payout that I earned. I am not getting the service I paid for. If I don't receive the check I'm promised to be here by Tuesday at earliest and Thursday at very latest, then I will request that all my deposits be refunded for not receiving the service I purchased and contacting fair gaming or maybe even taking a vacation and visiting Netherlands to personally bring all my documents and voice recordings as I'm sure they would love to hear the voices of who I spoke to. I can't legally post them. But I can allow anyone to listen to them and make their own judgement . Now , MR. UPTOWN, WOULDNT IT HAVE BEEN SO MUCH EASIER TO EITHER A) ADMIT YOU MADE A MISTAKE AND THEN PAID ME HOWEVER YOU HAD TO IN ORDER TO MAKE IT RIGHT SINCE ITS CUSTOMERS LIKE MYSELF THAT PAY YOUR SALARY AND WITHOUT US, THERE WOULD BE NO JOBS OR NO CASINOS. OR B) JUST PAY ME WHAT IS MINE ASAP. ? You wouldn't continue to be called out for your actions and lies for the world to see, and you could move onto the next person to rob and I would be paid so my dealings with you would be done as well. Funny how all the apologies your casino is giving me now via email & on this site, but not one free chip for all my inconvenience not to mention time out into having to prove , quite simply actually, that your lying . The pics and emails don't lie. Btw, u mentioned your looking into my payout. I requested check by courier early this morning which is being processed but yet to be accepted. When I first initiatedcthecbank wire, it took less then 12 hours to go from processed to approved once verification docs were submitted and approved. That's another story. But I was told via email 4-6 business days from withdrawal not approval. From time of hat email. I can post that also just request n it's done.