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Silver Oak Casino - One month plus and still no payment!

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Posted on February 20, 2016

Played on their website and won on Jan 15. I called in a requested a cash out. I was sent an email and while on the phone they informed me that it would be about a month to complete the whole process since this was my first time requesting a pay out. I have patiently waited and last I heard today is that the processor has still not sent over the tracking info for my payment. I'm beginning to wonder if I will ever get paid. Ever time I email they reply with 7 to 10 business days. It's very sad that you trust that these sites will pay up when you win and they give you the run around.

Posted on February 24, 2016

Hi fb_1217728128241506,

No need to worry--you'll soon be receiving your payment. ;-)

Your payment was sent to processing on 2/15 and we're just waiting for the processors to send us tracking on this. I would expect to see this, later this week.

I'll keep my eye on this.

All the best,

Tawni

AskGamblers
Posted on February 27, 2016

Any news?

Posted on February 29, 2016

Hi fb_1217728128241506,

I've checked in on this and I can see you received your payment via FedEx, last Wednesday. ;-)

All the best,

Tawni

AskGamblers
Posted on March 3, 2016

Dear @fb_12­177­281­282­41506,

Can you please confirm if you have received the payment, is this complaint resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as solved and officially closed. Thank you.

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