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Omni Casino - Delaying payment of legitimate winnings for over 8 weeks

UNRESOLVED
Complaint Info
Disputed casino Omni Casino
Reason Delayed payment
Amount $ 1649
CarlosLima Brazil
Posted on March 12, 2017

On January 31 I made a deposit $400 and did receive a bonus. I won $2146 after making all the bets that are needed in the terms and conditions for the bonus. My bet is always lower than the maximum bet.

I sent all my documents to omni security and they do not answer. I go to live chat and they say documents have been received and waiting for approval that security will get back to me in 24-48 hours. This never happens. I do this many times during the next month and always the same. Then on February 27 they say they never receive documents! This is false because they email me the following on February 16:

Hello Carlos,

Thank you for sending your ID , copy of your Neteller Account and and also your proof of address.
I have sent these to the document team to be reviewed and you will receive an update within 24 hours.

Thank you for your patience in this matter.

Best Regards,

Nikki
Customer Service

Later on March 1 they send the same email saying they have receive documents and to wait 24-48 hours. They have my documents and are ignoring me clearly.

Funnily they did send me another email this morning saying they are processing my transaction but require my ID and front and back of my credit card. I think they have a quite dark humor! I never use a credit card here. Soon after this they sent me $500 instead of the $2149 I had cashed.

It has now been nearly 8 weeks and I have lost my patience so wanted to post to show how they treat gamblers at omni. Making a deposit is different. Very easy!

Thank you for your attention

Carlos Lima

AskGamblers
Posted on March 15, 2017

Dear Omni Casino,

Please let us know if there's some update regarding this case.

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