Well it's been more than 20 business days since my 3 withdraws equalling $5000 were approved. In my approval emails it said to wait 20 business days before contacting the casino staff. On the 20th business day I contacted them for a status. They sent it to the escalations department and told me to email them. I did, and surprisingly got a response the next day. But it's what they offered me in place of a check that's kind of weird. They said there is a backlog and the wait list for payment is long, but if I wanted to get paid quicker they would send a non reload able Mastercard. But the limit per card is $1000, and oh yeah it'll be coming from Europe so I'll still be at least 10 business days roll you get it. And 3 cards will need to be sent to cover my first withdraw of $2210. What!? Then she said the balance then owed yo me of $2500 could be put on a reload able card if I liked the card option. Oh, but first your gonna have to fill out paperwork, Send ID and a recent utility bill. Doesn't make sense, since I've already sent in all documents, ID and utility bill. So why again? I mean how many stall tactics are needed? If they can't fulfill their obligations to their customers, why are they in business? So at this point my retail back to them I got alittle ugly with them. I probably won't alittle too far, but it seems like they think I'm a idiot and they think if they stall long enough, that I'll forget. I feel like it's some kind of scam. I went along with it for awhile, but it was the gift card from Europe offer that made me put my defenses up immediately. The next morning I wrote them back and apologized for getting upset and being a little mean in my email. Well guess what, now I'm not even herring a response. So not sure what to do. They owe me $5000, and now I can't even get a response. How to I get my money owed to me, and in a check, not a bunch of gift cards!?