Complaint #120 Planet 7 Casino

Stalling payments for ages!

By Brian G.

10 years ago

Well it's been more than 20 business days since my 3 withdraws equalling $5000 were approved. In my approval emails it said to wait 20 business days before contacting the casino staff. On the 20th business day I contacted them for a status. They sent it to the escalations department and told me to email them. I did, and surprisingly got a response the next day. But it's what they offered me in place of a check that's kind of weird. They said there is a backlog and the wait list for payment is long, but if I wanted to get paid quicker they would send a non reload able Mastercard. But the limit per card is $1000, and oh yeah it'll be coming from Europe so I'll still be at least 10 business days roll you get it. And 3 cards will need to be sent to cover my first withdraw of $2210. What!? Then she said the balance then owed yo me of $2500 could be put on a reload able card if I liked the card option. Oh, but first your gonna have to fill out paperwork, Send ID and a recent utility bill. Doesn't make sense, since I've already sent in all documents, ID and utility bill. So why again? I mean how many stall tactics are needed? If they can't fulfill their obligations to their customers, why are they in business? So at this point my retail back to them I got alittle ugly with them. I probably won't alittle too far, but it seems like they think I'm a idiot and they think if they stall long enough, that I'll forget. I feel like it's some kind of scam. I went along with it for awhile, but it was the gift card from Europe offer that made me put my defenses up immediately. The next morning I wrote them back and apologized for getting upset and being a little mean in my email. Well guess what, now I'm not even herring a response. So not sure what to do. They owe me $5000, and now I can't even get a response. How to I get my money owed to me, and in a check, not a bunch of gift cards!?

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $5000

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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• 2 reviews

10 years ago

Received final payment. Thank you Planet 7 for keeping your word and putting up with me. lol and a big thank you as well to TAWNI and ALLY. When one of these ladies says something its as good as gold they did what they said they'd do. We were all at the will of the processors. I had this delay in getting paid, but to be honest I've been playing alot at most USA accepted casinos and i've got to say that as a whole true gaming experience I'd ignore the low rating and give them a try. Just be sure to chat live when you are ready to make a withdrawal and be clear about your withdrawal method. Request if debit was used to deposit, request that card for withdrawal. Otherwise besides neteller you'll get a check and unless you bank at a canadian bank, your gonna have a 1-2 month collection hold and a steep fee to get your money. Bottom line ask for the card method and Youll enjoy yourself playing at planet 7. And finally Thank You ASKGAMBLERS.com!!!!!!!! Im convinced this service helped me get the process moving and gave me alittle peace of mind knowing i had someone that had my back since playing at these offshore casinos is always a slight risk. But with reputation that can make or break online gaming sites, a forum like this is gonna be the first place they'd want to have happy customers. It worked out for me, and It'll work out for most people its just patience we all need a little more of. Lifes short and we're all in a hurry to go nowhere.....slowdown and just enjoy the ride...
Thanks ALL ------ askgamblers This Complait is resolved :)
brian

fb_1681840592096674

• 2 reviews

10 years ago

oh and you have a great weekend as well!!!
Brian

fb_1681840592096674

• 2 reviews

10 years ago

Thank you so much Tawni!!! Ill be sure to close this as soon as the funds hit my account. I'm happy to say that all funds except for this final one mentioned have been received. I really appreciate how you've kept on top of this for me. It shows that you care for your customers. Honestly I'd rather play at a casino that cares for its customers and keeps their word then play at a casino that has a higher RTP but doesnt care, lies and cant get ahold of anyone. Cause in the long run, it may have took awhile to get paid but I was never avoided or treated bad. and I was always kept in the loop. I'll be a planet 7 player for life...thanks again Tawni and Ill be back here as soon as that goes through to finally close this. :)
Brian ....

Planet 7 Casino Complaint Stats

Resolved 1468 / 1543

Avg. Amount $3,548

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Planet 7 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1415 out of 1487 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Planet 7 Casino Complaints

See all complaints for this casino

Waiting to be paid again

I have three withdrawal requests currently.
100.00 USD requested on 7/8/2026
487.00 USD requested on 7/10/2026
100.00 USD requested on 7/29/2026
Going by the terms and conditions of the casino the first two withdrawals should have been paid already, however I haven’t received any payments. I would greatly appreciate some assistance.

Resolved

$687

Winnings removed

This is regarding $1,275.23 that was removed from my account after I attempted to withdraw my winnings.

On August 1, my transaction history shows a “Coupon Reversal Withdrawal” of $587.23.

On August 2, I requested a $700 CoinDraw withdrawal. At 7:03 AM, Planet 7 canceled that $700 withdrawal. At the exact same time, my transaction history shows a separate “Manager Withdrawal” of $688.00.

Planet 7 then approved only $12.00 for withdrawal.

My transaction history therefore shows $587.23 removed as a Coupon Reversal Withdrawal and another $688.00 removed as a Manager Withdrawal, totaling $1,275.23.

Planet 7 has referenced bonus/coupon terms, but I am disputing the amount they removed and requesting a clear accounting showing exactly how they calculated these deductions and why the separate $688 Manager Withdrawal was taken.

I have screenshots showing the transactions, amounts, dates, times, and canceled withdrawal.

I am requesting that Planet 7 provide a full explanation and return/pay any portion of the $1,275.23 that was improperly removed from my winnings.

Resolved

$12

Delayed bitcoin withdrawals

I am filing a complaint regarding delayed Bitcoin withdrawals from Planet 7 Casino.

I currently have four pending Bitcoin withdrawal requests totaling approximately $9,500. Two withdrawal requests were submitted on June 1, 2026, another on June 7, 2026, and an additional withdrawal on June 22, 2026. The June 22 withdrawal orginally for 2500 was later split into smaller payments by the casino.

All withdrawals remain in “Requested” status and have not been approved, processed, or paid.

I have previously received multiple successful withdrawals from Planet 7 and royal Ace and my account has already been verified. No additional documentation has been requested. Despite numerous contacts with customer support, I continue to receive the same response that withdrawals require 7–10 business days for approval and additional time for processing.

I am requesting that Planet 7 provide a specific explanation for the delay and immediately process my pending withdrawals.
I already have a separate unresolved withdrawal complaint against Royal Ace it was requested for withdrawal on 5/22 for $2,375

Thank you for your assistance.

Resolved

$9,500

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600