Complaint #305 Silver Oak Casino

Not sending any of three withdrawals

By shopchops

9 years ago

Message on forum

On April 7th, I withdrew $400 and the casino only wired $174 to my bank account. The rest disappeared. Then, On April 27th and April 30th, I withdrew $500 and $600 respectively neither of which I have seen a single dime from. Silver Oak tried to say I needed to 'Reverify all my documents", every six months and I had to resend everything again, even though they had already proven they had all they needed by wiring in the $174 just a few weeks earlier. When I asked for the balance of my $400 and my $500 and $600 withdrawals, all of a sudden they were 'lacking paperwork'. I did receive verification that all my documents are complete, but they still will not answer my emails or tell me where my missing balance is from my $400 withdrawal OR my $500 and $600 withdrawals. PLEASE HELP.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $715

Discussion

AskGamblers

• Support Team

8 years ago

Dear @shopchops,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Shopchops--

Can you please confirm if you've received the payments? You certainly should have by now.

Thanks,

Tawni

AskGamblers

• Support Team

9 years ago

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

shopchops

• United States

9 years ago

My bank only took a $10 fee. It is Chase bank, and there is no intermediary bank. Still not sure why my account says the 'wire' was only for $174. Then they show they charged my a $10 fee for the wire which was charged totally seperate from your wire which it says was only for $174. Anyway, I stillhave nt receive any of the other funds you mentioned above yet. Can you tell me when they will be deposited? I believe it is way past due now.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

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