Complaint #4
Almighty Vikings Casino
Unjustified accusation of breaching a bonus term
10 years ago
Hi people at Askgamblers,
Almightyvikings has confiscated 1.350 Euro, claiming i violated the max bet rule.
This is not an ordinary max bet rule confusion, I was very aware of the rule (i learned the hard way and lost 2.400 euro in the past on another Casino due to this).
On almightyvikings I played only 3 euro bets on slots until two factors was fulfilled: I was able to make a withdrawal. AND when checking the remaining balance, there was no difference between balance and amount possible to withdraw. Confident i was finished with redeeming i raised bets, and the Casino confiscated my winnings.
The Casino has confirmed to me on email that the first bet made over the max bet rule was made after i made my first successful withdrawal request.
On the basis on this I have then asked to reevaluate their decision on confiscation the funds, and reminded them politely twice, without recieving any answer. I will try to be polite in all my communication around thius issue, but not even getting a reply is not contributing to a friendly solution to this issue.
I have collected all emailcorrespondance in a Word document, but it seems i can only upload images? Please let me know if I can send you the documentation on email or upload in some way.
I hope this is a question you can assist me on, and wish you a great christmas season!
Kind regards, Joachim
Almightyvikings has confiscated 1.350 Euro, claiming i violated the max bet rule.
This is not an ordinary max bet rule confusion, I was very aware of the rule (i learned the hard way and lost 2.400 euro in the past on another Casino due to this).
On almightyvikings I played only 3 euro bets on slots until two factors was fulfilled: I was able to make a withdrawal. AND when checking the remaining balance, there was no difference between balance and amount possible to withdraw. Confident i was finished with redeeming i raised bets, and the Casino confiscated my winnings.
The Casino has confirmed to me on email that the first bet made over the max bet rule was made after i made my first successful withdrawal request.
On the basis on this I have then asked to reevaluate their decision on confiscation the funds, and reminded them politely twice, without recieving any answer. I will try to be polite in all my communication around thius issue, but not even getting a reply is not contributing to a friendly solution to this issue.
I have collected all emailcorrespondance in a Word document, but it seems i can only upload images? Please let me know if I can send you the documentation on email or upload in some way.
I hope this is a question you can assist me on, and wish you a great christmas season!
Kind regards, Joachim
Screenshot
