Norgesspill.com - Withdrawal problems

Around Christmas 2019, I opened an account on Norgesspill.com. My account balance when I was finished gambling that day was circa 37.000 NOK. I wanted to withdraw my balance and went to the withdraw options provided from Norgesspill. There I discovered that my only option to withdraw my balance was to use an online option named “Trustly”, in spite of Norgespill says that its withdrawal methods include Bank Wire Transfer, Netteller, Skrill, Trusly and Visa. I deposited 1.500 NOK two times before I won my balance up to 37.000 NOK with my VISA card, so my preferred withdraw method was VISA - but the only option I had was Trustly, which I can’t use in my country. A country Norgespill accepts players from.
I contacted LiveChat on Norgesspill when I discovered that it was not possible for me to withdraw my account balance on circa 37.000 NOK. They wanted me to provide them with several identification documents etc. and I provided them with everything they asked for. They accepted my personal documents.
They told me that Norgespill could make a manual bank transfer, that was the only option I had to withdraw my account balance. I had lost my account balance down to 24.000 NOK at that time, and I agreed to that premise, and haven’t gambled the balance since.
On the 21. of January 2020, Norgesspill manually withdrew all of my account balance 24.000 NOK as I agreed to, so that they could wire it manually to my personal bank account. As I write this the date is 28 of February and I still haven’t received the money that is withdrawn from my Norgesspill account balance. I have communicated several times with Norgesspill in February both in livechat and on email and have provided them with everything they have demanded, but still I haven’t received anything.
This is not okay, and I haven’t experienced anything like this before. And I am an experienced gambler, I have played on several gambling sites including Pokerstars, Bet365, Baocasino etc.
I don’t know if I will every receive the money I am entitled to.

Hi,

I have made a withdrawal request on Norgespill on the 10-07-2019 and the same day was asked to sent verification details which I did in an instant following the requirement of the information given by live chat representative.

According to the website withdrawals should take 72 hours, having spoken to my bank they say as Norgesspill.com isn't Norwegian and based abroad international payment should take 5 working days.

Today is the 26-07-19. I have not recieved any payment what'soever. They owe me 12,000nok which is payment they confirm on there website was processed on the 10-07-19.

I have sent numerous emails and I do not get any help whatsoever, there is no telephone number for the company who happily took the money from my account when I deposited over 70,000nok but with a simple withdrawal there is no help.

I have to wait hours for someone on live chat and havent had one email back answering any of my concerns.

Instead the company delays the case and having verified my account, then changes its mind and asks for more information.

Until this date. I have sent them=

1.payslips
2.bank statements
3. Both sides of debit card used to make deposit which has my same bank account number on back and my personal Norwegian number.

I work Monday to Friday and it's a pain in the ass that they do not respond or help bring comfort to there customers by re insuring them that they are present to help. It's more like avoiding to resolve a problem in the hope that you give up and forget.

It is way past the 5 working days period and till this period I havent recieved any answers to any written complaint I have sent to them and at the times I did get fortunate to speak to someone on live chat and ask if they would compensate for this ridiculously bad experience they say no.

I have never had such a bad experience with customer service in my life and I hope to address this and that people are aware of my experience or someone out there can help.

Also every deposit I have made has had hidden charges which was not the figure shown on there webpage at the time I made it.

I'm really confused if this is a legitimate company or not that used the name norgesspill, operates from Malta and takes payments in Barcelona. I will keep this page updated from now on how things unfold. I have been on live chat number 1 in question for the last hour. This is what I mean. It's just very very very poor customer service.