Complaint #6
NorgesSpill Casino
Withdraw difficulties
6 years ago
Around Christmas 2019, I opened an account on Norgesspill.com. My account balance when I was finished gambling that day was circa 37.000 NOK. I wanted to withdraw my balance and went to the withdraw options provided from Norgesspill. There I discovered that my only option to withdraw my balance was to use an online option named “Trustly”, in spite of Norgespill says that its withdrawal methods include Bank Wire Transfer, Netteller, Skrill, Trusly and Visa. I deposited 1.500 NOK two times before I won my balance up to 37.000 NOK with my VISA card, so my preferred withdraw method was VISA - but the only option I had was Trustly, which I can’t use in my country. A country Norgespill accepts players from.
I contacted LiveChat on Norgesspill when I discovered that it was not possible for me to withdraw my account balance on circa 37.000 NOK. They wanted me to provide them with several identification documents etc. and I provided them with everything they asked for. They accepted my personal documents.
They told me that Norgespill could make a manual bank transfer, that was the only option I had to withdraw my account balance. I had lost my account balance down to 24.000 NOK at that time, and I agreed to that premise, and haven’t gambled the balance since.
On the 21. of January 2020, Norgesspill manually withdrew all of my account balance 24.000 NOK as I agreed to, so that they could wire it manually to my personal bank account. As I write this the date is 28 of February and I still haven’t received the money that is withdrawn from my Norgesspill account balance. I have communicated several times with Norgesspill in February both in livechat and on email and have provided them with everything they have demanded, but still I haven’t received anything.
This is not okay, and I haven’t experienced anything like this before. And I am an experienced gambler, I have played on several gambling sites including Pokerstars, Bet365, Baocasino etc.
I don’t know if I will every receive the money I am entitled to.
I contacted LiveChat on Norgesspill when I discovered that it was not possible for me to withdraw my account balance on circa 37.000 NOK. They wanted me to provide them with several identification documents etc. and I provided them with everything they asked for. They accepted my personal documents.
They told me that Norgespill could make a manual bank transfer, that was the only option I had to withdraw my account balance. I had lost my account balance down to 24.000 NOK at that time, and I agreed to that premise, and haven’t gambled the balance since.
On the 21. of January 2020, Norgesspill manually withdrew all of my account balance 24.000 NOK as I agreed to, so that they could wire it manually to my personal bank account. As I write this the date is 28 of February and I still haven’t received the money that is withdrawn from my Norgesspill account balance. I have communicated several times with Norgesspill in February both in livechat and on email and have provided them with everything they have demanded, but still I haven’t received anything.
This is not okay, and I haven’t experienced anything like this before. And I am an experienced gambler, I have played on several gambling sites including Pokerstars, Bet365, Baocasino etc.
I don’t know if I will every receive the money I am entitled to.
Okay, thanks for the fast reply, it would be much appreciated if you would resolve my funding issue at this speed. It had been more than a month (23’d of january), this is not acceptable for me or you as a company.
This is the last email i got from your support team issued 23’d of feburary. And i have replied to the email with relevant doucments, yet again. And haven’ got any reply from you or status update. Again, noy okay.
You need to fix this.
This is the last email i got from your support team issued 23’d of feburary. And i have replied to the email with relevant doucments, yet again. And haven’ got any reply from you or status update. Again, noy okay.
You need to fix this.
NorgesSpill Casino Complaint Stats
Resolved
1 / 3
Avg. Amount
$1,953
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
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