Ag Awards

Captain Jack Casino - Non payment on approved withdrawal

ktmoat01 United States Message
Posted on April 28, 2016

i did a withdrawal on March 31 which was approved on April 3 I was told the check would be mailed April 12 it was not and on April 15 my VIP host Keven was escalating the withdrawal to upper managment. It is now 4 weeks later and the check still has not been sent. The check should be sent overnight to me after this mess. My VIP host has been useless and this casino treats people terrible

Posted on May 2, 2016

Hi ktmoat01,

I certainly understand your frustration and I sincerely apologize for what you've experienced.

It's the weekend and I'm currently working from home and unfortunately, I don't have access to your account at the moment. I will make this a priority to look into, first thing tomorrow morning and I will report back with what I find.

All the best,


ktmoat01 United States Message
Posted on May 2, 2016

I feel that response is unacceptable you said first thing in the morning you would respond and it's now 18 hours later

Posted on May 3, 2016

Hi ktmoat01,

I'm terribly sorry, but I'm only one person. I do the very best I can and I believe I'm able to resolve things quickly and fairly.

To that end, I do have good news for you. I've received your tracking and I can see that your payment is set to be delivered to you tomorrow morning (Tuesday), by 10:30 am.

Again, apologies for the delays you've experienced,


ktmoat01 United States Message
Posted on May 5, 2016

I received the Checheck however I could not cash it I had to pay $25 and I have to wait possibly 6 weeks I don't want to close the complaint because I still do not have m y money

Posted on May 9, 2016

Hi ktmoat--

I'm sorry that you're having with this. Most players have no issues depositing checks from Canada, while some do--it's generally due to the type/size of bank you're dealing with (smaller and/or local banks and credit unions seem inclined to be a bit more fussy).

Unfortunately, this is the difficulty faced by all online casinos accepting U.S. players--it's just not an easy go getting players paid. Further, I know of no other U.S. facing casino that issues checks within the U.S. It's just that tough right now. :-(

I'm certain all will go smoothly from here with the check.

All the best,


Posted on May 10, 2016

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

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