Complaint #69
Rich Casino
Non-payment of withdrawals after weeks!
9 years ago
I played slots on Rich Casino and won $1,100. I was told I have to play through any bonuses I was given to reach the clearing amounts, which I did. I verified that the funds were clear and were in my account and was able to withdraw them. I asked support a few times (please see attached) if there are any limitations on my withdrawal and was told no that after I verified my account (which I did) the funds would be mine to withdraw. So, they verbally told me more than one time that I was able to withdraw the full $1,100 with no limitations.
I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is “sure”
Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Why are they saying one thing one day and then when I try to withdraw money they tell me something else?
Then, Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25. Then I was told I need play a min of $1400 in order to withdraw. They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.
This time they told me I had to fill out a voucher to withdraw funds. They also asked me again for the same ID I already sent them with the voucher. I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.
I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw.
I have tried to contact them at account@richcasino.com regarding this but they ignore my emails.
After no response to my emails i contacted their chat support and was told to make a withdraw request using money wire request, as this would be the fastest method. I then did so only to see that this transfer had been declined.
I then contacted their accounts by email with no success to find out why the withdraw was not processed, so I contact chat support again and this time they tell me I need to use Ecopayz to withdraw funds. I then re-submitted the withdraw request using Ecopayz and again the withdraw request was cancelled After even more emails to their accounts department they tell me that it was cancelled because they did not have my Ecopayz account number. To even request a withdrawal on Rich Casino through Ecopayz you have to enter your Ecopayz account number, which I did, so to say they did not have my account number is false. I then send them my Ecopayz account number and tried to contact them 3 times but no answer and no money received.
I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is “sure”
Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Why are they saying one thing one day and then when I try to withdraw money they tell me something else?
Then, Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25. Then I was told I need play a min of $1400 in order to withdraw. They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.
This time they told me I had to fill out a voucher to withdraw funds. They also asked me again for the same ID I already sent them with the voucher. I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.
I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw.
I have tried to contact them at account@richcasino.com regarding this but they ignore my emails.
After no response to my emails i contacted their chat support and was told to make a withdraw request using money wire request, as this would be the fastest method. I then did so only to see that this transfer had been declined.
I then contacted their accounts by email with no success to find out why the withdraw was not processed, so I contact chat support again and this time they tell me I need to use Ecopayz to withdraw funds. I then re-submitted the withdraw request using Ecopayz and again the withdraw request was cancelled After even more emails to their accounts department they tell me that it was cancelled because they did not have my Ecopayz account number. To even request a withdrawal on Rich Casino through Ecopayz you have to enter your Ecopayz account number, which I did, so to say they did not have my account number is false. I then send them my Ecopayz account number and tried to contact them 3 times but no answer and no money received.
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