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Royal Ace Casino - Non-payment of winnings

RESOLVED
Inactive user
Posted on 31 October 2017

A withdrawal of $2500 was requested Sept 15 and approved Sept 27 (09/27/2017 03:54 AM, Check Withdrawal Approved! -$2,500.00). On subsequent chats with VIP customer services on Oct 10 and Oct 17, I was told each time that it has been "escalated" and I would receive payment within a week. Over a month has elapsed and still no payment. I have only received excuses and delay tactics from customer services.

Inactive user
Posted on 03 November 2017

Payment of $2500 was received November 3, 2017. Thanks again Ask Gamblers!

AskGamblers
Posted on 03 November 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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