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Planet 7 Casino - My withdrawal request has just disappeared

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 400
Posted on November 27, 2017

A few months ago I submitted for a withdrawal to this casino after winning a few hundred dollars. I submitted my paperwork, ie drivers license, credit card, utility bill, and that was received promptly with no issue. I believe they said they had it the exact same day. Fast forward at least 2 months at this point and I have been given the same run-around by their agents multiple times per week. The term "escalate" seems to be used a lot. They tell me it has been escalated to the finance department, but isn't that what should be happening in the first place? It's now the holiday season which I had hoped to use these winnings on, and they are no where to be found. I don't even show a pending withdrawal on my account. Just a zero balance and no winnings. Please help.

AskGamblers
Posted on November 27, 2017

Dear @Msgaliotto,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on December 1, 2017

Hi Michael--

I'm very sorry for the difficulties you've been having with this.

I've checked your account and I see the only thing holding up payment is that we do not have your preferred method of payment on hand.

I've just sent you an email regarding this--please respond with the necessary information. Once I have this, I'll be able to sort your payment, straight away.

All the best,

Tawni

Posted on December 2, 2017

This has been resolved

AskGamblers
Posted on December 2, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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