No Response on Verification /Delayed Withdrawal

I am a little concerned, because I have followed all polices and procedures about getting verified so I can take my winnings. However it has been over a month now with no response. I had spoken with someone in chat about it and they said they expedited my request. Yet still I have had no response. My Withdrawl was declined because of this and I would like to receive my payout of $1000. Can someone please look into this for me. I have the chat transcript if needed as well as the email sent to the payout Dept and the verification Dept. Thank You!

Chat Dialogue:
Chat start time Feb 15, 2017 5:32:15 PM EST
Chat end time Feb 15, 2017 5:50:59 PM EST
Duration (actual chatting time) 00:18:44
Operator Roman
Chat Transcript
info: Please wait for a Planet 7 agent to respond.
info: All Planet 7 agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: Thank you for contacting Planet7 Casino. My name is 'Roman'. For your security, please verify the Email address, Username, and phone number on your account so that I can assist you further.
Roman: Hello! For your security, please verify the Email address, Username, and phone number on your account so that I can assist you further.
cmaxomus: xxxxxx­xxx­xxx­xxx­xxx­xx@­gma­il.com, , xxxxxxxx, xxxxxxx
Roman: Thank you for the information! What can I do for you?
cmaxomus: Just checking to see if my withdrawl request is fine as well as the paperwork i sent in
Roman: Please allow me a few moments to check into this.
Roman: I can see that your documents are not approved yet.
Roman: When did you send them please?
cmaxomus: documents@planet7
Roman: When please.
cmaxomus: yesterday
Roman: It usually takes up to 2 weeks to review and approve the documents.
cmaxomus: oh well I hadn't received any notification that they had been received
cmaxomus: just wanted to make sure i did it correctly do you see my withdraw request
Roman: Yes I can see that.
cmaxomus: is that awaiting approval of documents
info: Your chat transcript will be sent to xxxxxxx at the end of your chat.
Roman: Your transaction will not be approved if your documents are not received.
cmaxomus: so do i need to check back in two weeks to see if my documents have been accepted or should i resend them to another email or even fax them whicever is faster
Roman: docume­nts­@pl­ane­t7m­ail.com
Roman: This is the email for documents.
cmaxomus: thats the one i sent it to so just wait then??
Roman: I will report your profile to documents dept so they will expedite your approval.
cmaxomus: Thanks
cmaxomus: ;)
cmaxomus: about how long for withdrawal process
Roman: You will get a notification mail when everything will be approved.
Roman: If not please check back in one week.
cmaxomus: ok thank you!
cmaxomus: Have a good day
Roman: After your docs will be approved your transaction will be processes and your money will be ready to be sent.
cmaxomus: Cool Thanks!
Roman: Please one more question.
cmaxomus: ok what?
Roman: Did you send your docs from this email? xxxxxxxxxx
cmaxomus: yes I did
Roman: Okay thanks!
cmaxomus: Cool Have a great one thanks for the help!
Roman: Your documents will be approved shortly.
Roman: You are welcome!
Roman: Thanks for visiting Planet7!
cmaxomus: you betcha!!;)