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Planet 7 Casino - No response, no payment, again!

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 275
Posted on December 14, 2016

On November 17, 2016 I initiated a withdrawal for $400.00 On the 18th I was approved for a payment of $275.00 after deducting my bonus amount.,I have since called and left 4 messages (since customer service does not answer their phone) and have received no response. I finally got through to
Live Chat after being knocked off the server many times due to no activity for long periods of time. Shawn on Live Chat told me my payment was sent to the processor and it should be received shortly. I still have received nothing and it has surpassed their time limited posted on their web page for withdrawals. I still cannot get through via their customer service number and noone seems to come on live chat now. Would you please help me with this?

Posted on December 17, 2016

Dear @aubren,

Please let us know if there's some update on your issue.

Posted on December 19, 2016

Still waiting to hear a out my check that was supposed to be sent to the processor last week.

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