Complaint #334 Silver Oak Casino

No payment on $7500 approved back in early June for VIP

By Amanda S.

8 years ago

Message on forum

I submitted four withdrawals for $2,500 each back in May 2017 on $10,000 in winnings and they have all been approved now since like June 15. After numerous phone calls and emails at all hours of the day, I finally received the first check. Now, I receive the run around, speaking 3-4 times a week with customer service who can do nothing but "escalate" (nowhere in the rules does it indicate any player, let alone a VIP, will have to call, plead and beg for their withdrawals, it doesn't even say that to get your money in an UNreasonable amount of time you will have to constantly call and ask for it!). So now one of the three are escalated and there's nothing more that I can do other than "check back in a couple weeks."

Extremely disappointed as this is the same headache I went through earlier this year for four withdrawals through the same casino group. I resorted to asking if submitting a complaint here would help speed things up, I really didn't want to go this route. But I have now asked for a VIP rep to call me twice, and that hasn't happened. Not sure what else to do with $7,500 sitting approved and unpaid since mid-June.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $7500

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

AskGamblers

• Support Team

8 years ago

Dear @SassypantsRN,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Amanda--

It looks as if there's some good news--I just checked on your tracking and I see your payment was already delivered to you, yesterday. :-)

Again, I'd like to apologize for the delays you experienced.

I wish you all the best,

Tawni

Silver Oak Casino

• Representative

8 years ago

Hi Amanda--

Soon...very soon. ;-)

Your last payment was sent off to our processor, this afternoon. I would expect you'll see this in your account, early next week.

Again, apologies for the delays you've experienced with this--I'm very happy to have helped get things sorted for you.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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