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Planet 7 Casino - No payment for over one month after paperwork sent to casino

REJECTED
Kturchin United States
posted on June 28, 2017.

Sent to casino all verification information over one month ago no email from them stating payout is being processed cannot get a hold of a person sent numerous emails etc no reply nothing I won 700 US dollars and I had deposited 50 US dollars to start numerous attempts I made in emails phone calls with message left in their voice mail

posted on July 2, 2017.

Hi KTurchin--

I'm sorry for the difficulties you've experienced with this and I want to do what I can to have this resolved quickly for you.

To that end, the documents we've received are not clear, so someone from our Payments team has emailed you requesting these be re-sent. Unfortunately, the person who sent you the email is not in on the weekends, so I'm unable to ask if she's received these docs--I'll speak with her tomorrow morning regarding this.

Once we have clear docs, I can arrange to have this payment issued to you without delays.

All the best,

Tawni

AskGamblers
posted on July 6, 2017.

Dear @Kturchin,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
posted on July 10, 2017.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on the issue in a timely and responsible manner, something that player regrettably did not do.


The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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