Complaint #114 Club Player Casino

No Payment, Falsely Declined Withdrawals

By macvic

9 years ago

Message on forum

I have had so many problems with these guys. I first sent all my information in as requested, and two weeks later they said they had not received it, although I did have a Microsoft confirmation of delivery!. Therefore they declined some of my withdrawals. I phoned and was told that it was not for any other reason than my papers had not been received. Finally after another 1.5 weeks they said they had the papers, but it would be 5 working days until they were "processed" and then another 15 working days to get the payments to me. Then about a week later they told me that all I had coming was $1,200 rather than the appro $25,000 I was expecting. I understand now that I had a bonus with restrictions...my bad. and theirs for showing on the screen that these amounts were withdraw-able, then saying in my phone conversation the only thing wrong was the "lack of paper work". Regardless, not all the winnings were this way. I have sent them a spread sheet to show how much I believe they owe me ....attached
I have written, chatted and spoken to support many times, and have was told two weeks ago , that yes it looked like there was a mistake and my file would be sent to a manager who would get back to me within 48 hours.

Here is a copy of my latest email to them ...of course no reply yet:
Hello again.....I have been waiting for the manager to get back to me as promised in a phone call 2 weeks ago! I did a chat last week and they told me all that has been approved to send me is about $2000, which as you will see on the attached spread sheet is about $12k short of what I calculate. Please look at the spread sheet and let me know where you differ...Why the balances that I say Should Be (SB) sent we are not. You have a terrible record with me of never returning communications, which in itself to me shows you probably agree with me. I am pretty sure either someone has mad a mistake, or I hope not so, you are a dishonest casino.....Please look at the spread sheet and comment on all the withdraw requests. I look forward to hearing from you soon!

Thank you

Mary < name removed >

Disputed Casino Club Player Casino

Reason Declined payment

Amount $1822

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have been provided with sufficient information in regards of this complaint to confirm the fact that Club Player Casino have already payed all funds that the player was eligable for. Moreover, the player already confirmed that the funds have been received.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Club Player Casino.

Club Player Casino

• Representative

8 years ago

Hi Macvic--

I have the full entirety of your transactions, which includes bonuses, withdrawals, canceled withdrawals, etc., and it's huge. More than 400 line items for the transaction history and 100+ line items on the reconciliation--it's simply far too voluminous to make available, publicly.

Along with this, our Payments Manager took the time to answer each question you've posed. The spreadsheet with the transaction history is required to understand the answers to your questions. With this in mind, the best way to deal with this is to email you with everything. In the interest of fairness, I will also forward this to management, here at AskGamblers. I'm hoping this third set of eyes will be able to verify our standings with this.

I am having an issue with emails right now (I'm having a bit of trouble sending)--this is being addressed and I hope to have this resolved, shortly. The moment I'm able to forward everything to you and AskGamblers, I will (I would expect to be able to send this, later today).

All the best,

Tawni

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Club Player Casino management will soon jump in with an update on this complaint.

Club Player Casino

• Representative

9 years ago

Hi Macvic--

I'm very sorry--I'm not certain how this issue ended up closing as it did, but I'm glad it's now re-opened.

I'm going to ask my Payments Manager to step in and address these points as you've laid them out. Give me a day or two to get these answers. I promise, this will not go unaddressed.

Tawni

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

See all complaints for this casino

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000

Won't pay me my win 330 USD

On March 24th, 2024 I won, and after the requirements were met and everything else I had $330 which was withdrawable.

So I requested a withdrawal on 3-24-24 and after excuse after excuse finally, on April 08th they denied the withdrawal because they said they needed some mail such as a bill for address verification, which I had already all verified but I sent them in any way as requested,

Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

So they could have never been mixed together anyway, just another excuse not to pay me my $330 and now they won't let me talk to a manager or anything in chat and just keep closing the chat

Unresolved

$330