Complaint #2 TLCBET Casino

No communication, unable to login and get access to my account balance

By Richard M.

10 years ago

Message on forum

Hi

Opened an account on Friday and have since deposited with no issues 3 times.

I voluntarily sent verification documents and got emails straight away that these were being looked into.

Yesterday I could no longer log into my account. Firstly it said my account was closed and then it said I was self excluded - can't remember self excluding from this site.

But more worrying I don't know what's going on. I have some winnings but can't access my account. All emails have been ignored and if I use live chat I get through to a person but get completely ignored.

Disputed Casino TLCBET Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

fb_10153437062900698

• United Kingdom

10 years ago

Refund in account happy to close - resolved

fb_10153437062900698

• United Kingdom

10 years ago

Please keep open for now until the refund hits my account.

But issue looks to be resolved - however communications at the start were poor.

Thanks

AskGamblers

• Support Team

10 years ago

Dear Richard,

AskGamblers Complaints Team has been informed by TLCBET Casino management that your issue with them are successfully resolved. Can you please confirm?Thank you.

TLCBET Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $3,896

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

TLCBET Casino Complaints

See all complaints for this casino

Closed my account, stealing my 6k GBP balance

Hello , the problems started after i made my first deposit and claimed the welcome bonus. After i wagered the bonus as in the terms and conditins, i requested my first withdrawal. The support requested documents from me , documents that i sent the next day. I received a email from TLCBet support saying that the documents where accepted and i will receive the payment in 24-48 hours. One day after, my account is closed and it will never be reopened. I didnt even receive a reason why they closed my account but i can guess that they dont want to pay a 6k gbp winnings. Beware the TLCBet casino !!

Unresolved

£6,000