Ag Awards

Total Gold Casino - Refusing to honor a bonus as advertised

Complaint Info
Disputed casino Total Gold Casino
Reason Bonus not given
Amount £ 10
Adelecowley United Kingdom Message
Posted on February 9, 2016

Could you help signed up to total gold casino saying £10 free no deposit didn't get bonus I've contacted them there saying they haven't received my emails but I got them to email me which I received instantly then I replied to that email instantly and they didn't receive I've got the pictures to prove the £10 free bonus but having difficulty trying

Posted on February 9, 2016

Hello, I'm sorry to hear that you have been having problems with the site. The offer that you have seen was an temporary old offer and we are working on getting that taken down immediately. As a gesture of good will for your troubles, we've popped the £10 bonus into your account - please allow up to 72 hours to be credited. You can always contact support by going to the 'Contact Us' section on the website where we will get back to you as soon as we can.
Total Gold team

Posted on February 12, 2016

Dear @Adelecowley,

Are you satisfied with a casino response, can we close your complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

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