Dear Ask Gamblers:
I have been very patient and quite understanding with Las Vegas USA Casino; I cashed out, and per their customer service agent, did so with two transactions, as the max amount allowed per withdrawal request is $2500--so I withdrew the $2500 and another withdrawal for $1650. This was on February 28th.
After some banking problems which we straightened out (they had the incorrect account number), I finally received one withdrawal in my account for $1650 nine days ago; I have asked them numerous times to send me my $2500, as they obviously have my correct info...and I keep getting letters stating that it "was sent for processing." If it was, in fact, sent, it was only sent once back on March 22nd to the WRONG account number (they originally sent the $2500 but left the last number off of my account, and after I rectified this they said it might take a full week to verify that the post never went through.) Well, it has been well over a week since March 22nd, and we are at the two week point and I still am owed my withdrawal!
Please help me get my money. I have copies of all of my correspondences to and from the Financial dept. at Las Vegas USA Casino if you would like copies--I have primarily dealt with a man named Wale, with a couple of recent emails from a woman named Kristy. They just verified that the money was sent days ago which is not so. When the money is sent, it posts within 24 hours to my account, plain and simple, and I receive a text notifying me of the deposit. I am counting on you to help me with them, as I don't think they are trying to rip me off but at this point they simply need to redeposit the funds.
Thanks in advance for your help in mediating this problems!