I joined 'Casino1920' after receiving an email with a welcoming offer of $40 NDB. Before I started play I contacted Live Chat to clarify the T&C's in regard to that free chip. I was told by Zoe that there was a playthrough of 99X and max cashout of $1,000 per week. So I started to play until I wanted to check my progress in regard to wagering total of $3,960. I chatted to Mark Zlatko who directed me to the page I could go for that kind of info. I went there and saw among a few other indicators, one that read: 'Wagered from Bonus to Real: $0.00' which attracted my attention more than others in the list which included, 'Player Wins: $751.40' and 'Total Bets: $611.40'. My Account Balance at that stage was $180. I asked Mark Zlatko about 'Wagered from Bonus to Real: $0.00'? He replied that NDB's are not cashable no matter if they had wagering requirements of 99X. As this was in direct contrast to what Zoe had told me a few hours earlier, I argued the point but he disappeared never to return to Live Chat again! I kept playing for a few more hours until my Account Balance was $227. I logged off casino software and went to catch some sleep. Upon getting up in the morning, I went to chat and Patrick was there this time around. I asked him same question as I asked Mark Zlatko the night before and he told me the same thing, i.e. that welcome NDB's are in no way cashable!!!!!
Please let me know what I have to do to get justice as my balance is growing which is probably the reason they changed their story. I went to their T&C's on their website and it is a very confusing agglomeration of sentences. I attempted to ask for Zoe to come forward to chat but it was not on so far as they were concerned? Please help!
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