Mybookie disabled my account with 8k in it

I am having extreme difficulties dealing with this casino. I made a deposit about 2 weeks ago and won about $544 of my own money. I made a withdrawal request and was denied and my account was locked due to a random security check. I was asked to send in a copy of a bill and the front and back of my driver's license. I sent them a copy of everything they requested. I was told to wait for 72 hrs so they can be reviewed. 72 hrs came and passed and I didn't hear anything from them. I called the casino and was put a hold for a few minutes and was told my front and back didn't to be sent in separate files and not 1 file.

So I send them two separate files 1 containing the back of my driver's license and the other file containing the front. Again I was told to wait for 72 hrs. After 72 hrs I didn't hear anything from them. So I can them up once again. I was again placed on hold for a few minutes and then was told. My picture ID was too light. Send again. So I sent them another copy of my ID making sure no light interference, Again I was told to wait for 72 hrs. Another 72 hrs came and went. I had to call them up again. This time they tell me that I can't use a scanner to scan my ID. HUH? I'm Driver's License is clear, and dark and everything is readable in fine detail. At this point, I am just tired of jumping thru hoops. It has become clear that they aren't going to pay me a small withdrawal of $500. So I asked just to return my deposits and I can go elsewhere and play.

I searched Trustpilot and saw that this casino group doesn't have the best reputation when it comes to some of its winning players. As of now, I don't care about my winnings. I just want my deposit returned and we can part ways. This is beyond ridiculous with the things they are making me do and the wait till in order to process my request just to deny it.

I play at mybcasino.ag and my username is MBC50333.

On the second week of November I deposited 100 USD and lost the playing.

After that I received 252 USD casino bonus which I played on a video slots game, finished the wagering requirements and won a total of 1702 USD.

My account was already verified and then I tried to withdraw my balance.

When I try to withdraw, it sends SMS to my phone for confirmation but the system does not work. I never received the SMS.

Live chat said I need to email them for my payout since the SMS did not work because I am from Sweden.

I have sending emails many many times but I'm not getting any reply from them.

Being brief, I would highly recommend you re-evaluate your review/ranking of MYB Casino. This evening, March 31, 2021, MYB Casino has seized my entire balance of $210,000, citing that after a 3-week review of my account ad-hoc, disabling my account without my knowledge or any notification of such action, that somehow two slot games ran by Betsoft (Take the Bank and Take Santa's Bank) had glitches in the slot games dating back to June, 2020. Even though those games use RGN technology like all slot games, and are consistently reviewed by MYB Casino, Betsoft, and the Curacao Gaming bodies; somehow MYB Casino is claiming that there were glitches in these two slot games, and I somehow knew this and took advantage of the games. As such, they cited a policy that allows them to seize my entire winnings all the way back beginning in June, 2020. As of this evening, they have reenabled my account, but with a balance of $0, and show 43 separate manual transactions of -$5,000, eliminating my balance.

This is nothing more that MYB Casino illegitimately trying to find a way to avoid paying me my fair and rightful winning which stem over a 9-month period.

(Matter explained below)

On Thursday, March 11, 2021, I attempted to login into my account as normal. I discovered after numerous attempts to log in, that my account has been locked. I called MYB Casino and Customer Service stated that they had no information, but that my account has been locked at of approximately 7:25 pm EST on Thursday, March 11, 2021. I was told by the Customer Service Representative to call back the next day during normal business hours to speak to the Casino Management about the matter. I was provided no other information than that.

The next morning, on Friday, March 12, 2021, I called MYB Casino as instructed, and the Customer Service Representative could not connect me with the Casino Management. Becoming very concerned at this point, I specifically inquired about what was going on with my account and requested more information as to why my account has been blocked without any notification provided to me, or any reason why this has occurred. It was at this point in the conversation, that the Customer Service Representative stated that the Casino Management Security Team was \"reviewing\" my account and that I would be contacted. There was no other information provided to me, even after asking several additional questions in trying to find out what is going on and why such action to my account has taken place.

Since then, I have written MY Casino Customer Service and their Payroll Department three times, inquiring to learn a status of the matter and to specifically explain to me what is going on with my account. They have not responded at all. It is key to not here that I opened my account with MYB Casino in May, 2020. I have never had an issue with my account, have always been in good standing, and have been paid on time very time I have requested for a payout. What has occurred here with my account is very strange, and has now become very stressful to me. I have no idea what is going on and why. My currently balance is between $210,000 and $211,000. It appears to me that MYB Casino is refusing to pay me and has also not responded to my payout request from Tuesday, March 9, 2021. As of this evening (9:27 PM EST, March 13, 2021), I am still unable to login into my account. Below is the current email trail which clearly indicates my attempt to connect with the MYB Casino Management to understand why my account has been blocked without any notification, explanation, or positive resolution. Again, my current account balance is between $210,000 and $211,000. I am VERY CONCERNED that MYB Casino will not pay me for my legitimate winnings. I have never had a single issue with MYB Casino prior to this.

< content removed >