Impossible to get account verified
I am having extreme difficulties dealing with this casino. I made a deposit about 2 weeks ago and won about $544 of my own money. I made a withdrawal request and was denied and my account was locked due to a random security check. I was asked to send in a copy of a bill and the front and back of my driver's license. I sent them a copy of everything they requested. I was told to wait for 72 hrs so they can be reviewed. 72 hrs came and passed and I didn't hear anything from them. I called the casino and was put a hold for a few minutes and was told my front and back didn't to be sent in separate files and not 1 file.
So I send them two separate files 1 containing the back of my driver's license and the other file containing the front. Again I was told to wait for 72 hrs. After 72 hrs I didn't hear anything from them. So I can them up once again. I was again placed on hold for a few minutes and then was told. My picture ID was too light. Send again. So I sent them another copy of my ID making sure no light interference, Again I was told to wait for 72 hrs. Another 72 hrs came and went. I had to call them up again. This time they tell me that I can't use a scanner to scan my ID. HUH? I'm Driver's License is clear, and dark and everything is readable in fine detail. At this point, I am just tired of jumping thru hoops. It has become clear that they aren't going to pay me a small withdrawal of $500. So I asked just to return my deposits and I can go elsewhere and play.
I searched Trustpilot and saw that this casino group doesn't have the best reputation when it comes to some of its winning players. As of now, I don't care about my winnings. I just want my deposit returned and we can part ways. This is beyond ridiculous with the things they are making me do and the wait till in order to process my request just to deny it.
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