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Planet 7 Casino - My winnings still havn't been paid

REJECTED
posted on April 27, 2018.

I have a outstanding amount for $3700 that I have won. I haven't had any help from customer service, I'm still waiting. All my documentations have been approved, since i have received winnings once before, but now I'm still waiting on my new winnings that still hasn't been processed. I would like this to be resolved as soon as possible, Thank you for all your help.

Thank You

posted on May 1, 2018.

Hi Yildirim--

I've checked on your account and I see your first withdrawal was sent to our processor, last week: 04/28 Paid AUD $2397 + AUD $20 Service Fee Wire III transaction #6685374. I would expect you'll find the funds in your account towards the end of this week.

Regarding your outstanding withdrawal, this is not even due for approval until May 18th. I'd like to respectfully ask that once you receive the payment outlined above, that this issue be closed as resolved. Should there be a delay beyond May 18th in payment, then I'll be happy to get involved, once again.

All the best,

Tawni

posted on May 3, 2018.

Hi Tawni, the amount for 3500 still hasn’t been paid to my account it’s been 2 weeks and I’m still waiting..?

AskGamblers
posted on May 5, 2018.

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

posted on May 9, 2018.

Hi Yildirim--

I'm a bit confused by your last reply, as when I'm checking on your account, I see you've cancelled your outstanding withdrawals and played the funds down to zero (May 2nd).

Can you please explain a bit more clearly?

Much appreciated,

Tawni

AskGamblers
posted on May 9, 2018.

Dear @Yildirim44,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
posted on May 12, 2018.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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