Complaint #1 Mr Fortune Casino

Not giving my withdrawal amount for more than 7 days

By superking12

3 years ago

I placed a withdrawal request on 23 March 2023 and also verified my account with all required documents. Then they told me to wait for 3-5 days but after 7 days over they didn't process my withdrawal still.. And also they are not replying to my email. Please help to get rid of that

Disputed Casino Mr Fortune Casino

Reason Delayed payment

Amount ₹4000

Discussion

superking12

3 years ago

Yes today they have approved my withdrawal..Thank you team for the effort

AskGamblers

• Support Team

3 years ago

Dear @superking12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr Fortune Casino

• Representative

3 years ago

Hello Superking12.

I have checked your account with our casino and seen the withdrawal has been paid out.

We would like to apologise for the delay in this payment.

Please wait for a short time for the amount to show in your own account.

superking12

3 years ago

Total withdrawal amount is 4000 INR

Mr Fortune Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $274

Avg. Complaint Duration 3 days

Avg. Response Time 3 days

Mr Fortune Casino Complaints

See all complaints for this casino

Denied withdraw request Play history missing

Casino denied withdrawal request for $500, claiming that I broke the t&c when I wagered more than 10% (per spin)of the bonus I received. The play history from when they claimed that I bet over the 10% has been erased from my online play history.

I deposited on December 2nd at 6:43am and when I checked my play history, it was blank up until December 3rd at 2:09pm. And where the play history does start (Dec 3rd at 2:09) I start with a balance of $432.12. The T&C that they accused me of breaking took place during the time that the missing history. I sent an email and chatted with customer service, who didn't know why they didn't send me the play history after they denied my request, she told me she would make sure they emailed me a copy of the play history, that was 1 week ago, and I have still not received it.

Unresolved

$500