Complaint #175 Mr.Bet Casino

Verification Process taking too long, why? $NZ 2,000

By Laura B.

3 years ago

I was already verified and they asked me to do it again even though their terms and conditions say you only have to do it once. I had made a $2000 withdrawal and then was asked to re-verify. I submitted the docs and all were accepted but the banking information doc. It asks you to send a screenshot of your bank showing your last deposit, which I did. It was rejected. I sent another and another and another.

Each time a new screenshot with the same transaction via gigadat showing the last deposit I made to their site. Each time I had to wait 48 hours for them to review. The first time they said my name wasn't on it (it was, on the right hand side of screenshot) then they said it didn't show the right transaction, (it did, but the date is different than their site lists because my bank is in Canada and their site is in New Zealand) then they said the transaction wasn't showing (it was, but they didn't look to the bottom of doc to see it) then they finally emailed to say they needed a PDF of the bank information (which I immediately sent via chat, email and verification) and now I have to wait another 48 hours which will roll into a weekend so I will actually wait four or five days for them to verify because they can't actually get a real person in verification to do it right away when there is an issue. it will be over two weeks by the time they verify (if they don't find another excuse) and another minimum two days after that for the transfer of my money.

I have all docs and chats and emails to back this up. I play on a few sites and this is the only one that has harassed me like this for verification. Anytime I have sent the exact list of docs they ask for for any other site I was verified right away or if there was a small issue I could deal with someone in support and get it corrected right away. This is ridiculous and just looks to me like a withhold of money to earn interest or something. Like they hope you will give up and not withdraw.

I will not play here again after this experience.

Pokerstars took one day to verify and their withdrawals are the same day, for example. I don't understand casinos that don't have a live verification process to ensure that when they have an issue the customer can resolve for them quickly so there are no delays with withdrawals. It just comes off scammy to me.

The crazy thing is I verified with them once before and it did take a bit of time but I submitted the exact same docs I submitted this time and no go over four times. I literally had already verified with them and they asked me to do it again when I made a larger withdrawal.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $2000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Scorp411

• Nova Scotia

3 years ago

I received an email saying I was verified this morning Wednesday March 8. No explanation. I also received three gigadat withdrawal requests. I received the transfers about two and a half hours after the verification email. I am updating as resolved as far as my withdrawals are concerned.

That being said all this means to me is that my very first upload was sufficient as nothing changed and they delayed with no good reason. I don’t think they would have stopped making me verify if I hadn’t come here and filed a complaint so thank you so much to Ask Gamblers.

I will not play at Mr. bet again. I am deleting my account, removing the app. I do not trust them. I believe the only reason they paid out was because I complained here. I see a lot of people complaining of the same issue over the last few months and some other Canadians.

They have not improved their process, made live real time customer service available for verification issues and haven’t responded here to my complaint. They repeatedly lied about what I submitted and never explained why each upload was rejected. Ultimately they verified me on the same document I submitted the first time. Untrustworthy. The delay in withdrawals with an abusive verification process that had already been done is not the practice of a reputable casino.

AskGamblers

• Support Team

3 years ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Scorp411

• Nova Scotia

3 years ago

The attached screenshot for March 6 is the incorrect one. Here is the one I sent to Mr.Bet

Mr.Bet Casino Complaint Stats

Resolved 205 / 209

Avg. Amount $3,600

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 185 out of 189 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Mr Bet Casino 300000 HUF Withdrawal Delayed Since October 6 2026

I am submitting a formal complaint against Mr.Bet Casino regarding two withdrawal requests totalling HUF 300,000, which have remained pending since October 6, 2026.

Withdrawal details:

- HUF 100,000 – Transaction ID: 82732782
- HUF 200,000 – Transaction ID: 82732778
- Withdrawal date: October 6, 2026
- Payment method: Mastercard
- Status: Pending

As of November 5, 2026, I have been waiting for 30 days without receiving either payment.

I submitted all requested verification documents, and my identity verification was successfully completed through Sumsub.

Furthermore, Mr.Bet customer support has explicitly confirmed in writing that my verification was fully completed and apologised for previously providing incorrect information.

Despite this confirmation, both withdrawals remain pending. Customer support repeatedly cites increased workload but refuses to provide a specific payment date.

I have contacted the casino numerous times and submitted a formal written complaint, but I have received no response to that complaint.

The originally communicated withdrawal processing time was 48 hours.

I am requesting AskGamblers' assistance in obtaining the full HUF 300,000 owed to me and resolving this prolonged withdrawal delay.

I have screenshots proving the pending transactions, successful verification, and the casino's written confirmation that my verification is complete.

20h left

Ft300,000

4000 PLN Bank Withdrawal Stuck in Verification Since October 26 2026 Repeated Delays

Dear AskGamblers Team,

I am submitting another complaint against Mr Bet Casino due to repeated problems with withdrawal processing.

On October 26, 2026, I requested a withdrawal of 4,000 PLN via bank transfer.

As of November 2, 2026, the withdrawal is still showing the status “Awaiting verification”.

The withdrawal has not been processed, and I have not received my money.

Despite the previous incident, the same situation is happening again.

My account has been verified, so I do not understand why every withdrawal creates further delays and additional verification procedures.

I consider it unacceptable that a casino repeatedly delays access to players’ funds without providing a specific explanation or a firm payment date.

I am asking AskGamblers to intervene and request that Mr Bet Casino:

1. Immediately complete the verification of my withdrawal.

2. Release the full amount of 4,000 PLN via bank transfer.

3. Explain why this withdrawal has remained in verification since October 26.

I hope AskGamblers will help resolve this recurring issue.

Kind regards

63h left

zł4,000

Withdrawal rejections; pending withdrawal

On 10 October I requested a withdrawal of CLP $400,000 from Mr Bet casino, and I checked every day without receiving any reply at all. On 23 October I deposited CLP $10,000 into my account and did not play anything whatsoever; then on 24 October, when I logged in to check the status of my withdrawal, I discovered that it had been rejected. I tried to re‑request the same CLP $400,000 withdrawal, but the app would not allow me to do so. I contacted customer service approximately five times, and each time I received a different explanation: first they claimed I had played and that my balance had decreased, so I sent screenshots proving that I had not played; then they said that a previous bonus had been incorrectly applied; they kept insisting that I had played and that this was why my balance was lower, and later they told me I had an active bonus, which is impossible because I only made that deposit and never accepted any bonus at all; they also mentioned that they had corrected my bets, saying they had made a mistake and that my balance was actually lower — something that never appeared that way on the app; and finally they stated that depositing that CLP $10,000 had automatically triggered a minimum wagering requirement of CLP $20,000, which I protested because I never agreed to accept any bonus. After all these complaints, I was only able to request withdrawals for CLP $300,000 and CLP $72,000. They claimed they had applied a 10 % fee because I had not completed the required playthrough, and I protested that this fee should have applied only to the CLP $10,000 deposit rather than to my original CLP $400,000 withdrawal. I have been playing at this casino for years, and I find this behaviour absolutely outrageous. Since 24 October I have been waiting for these two withdrawal requests to be processed, and to date they only tell me that they are “in progress”. I am afraid they may reduce my balance again. According to their policy, withdrawals should take no longer than 48 hours. I understand there may be some delays, but waiting nearly one month is completely unacceptable. I urgently request that they process and pay out both of my pending withdrawals immediately

63h left

$372,000

Very long wait for the payout of funds

Hello, I’m having trouble with Mr. Bet again—they still haven’t paid out my funds, and it’s been nearly two weeks. The amount is 3,000 PLN, and there’s no sign that they’ll pay it out anytime soon. They keep giving the same canned responses, just brushing players off instead of providing any concrete answers. This isn’t the first time this has happened at this casino; they make a habit of delaying withdrawals for a very long time. If you’re thinking about signing up for Mr. Bet, I’d advise against it—you end up waiting weeks for your payouts, and getting them to actually pay you is next to impossible.

Resolved

zł3,000

Delayed 25 days payment withdrawal

I've been waiting 25 days for my withdrawal. There have been a few emails back and forth with no outcome and no real explanations, just semi generic replies. My account is verified and I have been paid out from them a few times before now. I had played through the bonus %, so that wasn't a problem and I contacted support just to be sure. Unfortunately, I didn't save that chat. All the emails are between myself and Mr Bet casino, concerning this withdrawal, are attached.

Resolved

$1,100

Withheld withdrawal

My account is fully verified (KYC completed), and I have met all the necessary terms and conditions. The withdrawal request was made on October 16, 2026, for the amount of 500,000 CLP.

Every time I contact customer support, I receive the exact same automated response stating that the financial department is reviewing it or that there is a high volume of requests. No real solution or transaction ID/Hash has been provided to me.

Since the processing time stipulated in their terms has been heavily exceeded, I request the mediation of this platform to help me get my funds released.

Thank you in advance for your assistance.

Resolved

$500,000

Delaying Payment MrBet

Hello. I have been an active player for several years and have received multiple payouts in the past; however, I currently have a pending withdrawal of 500,000 HUF, which I requested on October 16, 2026, and it has not yet been approved. I check in with customer support daily, but I have yet to receive a substantive response—only requests to be patient. Could you please assist in getting my withdrawal approved?

Resolved

Ft500,000

Delayed payment online casino

Hello. I would like to make a complaint. I have an 50.000 Huf payment, which is at pending status since 28th september. I asked the casino through chat and e-mail what is the problem, but always get the answer that they have a lot of payment and mine will be processed soon. At their page they say this amount of winning should take to 2 days to be processed, but they dont help me unfortunately. Please help me to get my money. Thank you

Resolved

Ft50,000

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

Resolved

Ft800,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

Unresolved

€4,000