Complaint #175 Mr.Bet Casino

Verification Process taking too long, why? $NZ 2,000

By Laura B.

3 years ago

I was already verified and they asked me to do it again even though their terms and conditions say you only have to do it once. I had made a $2000 withdrawal and then was asked to re-verify. I submitted the docs and all were accepted but the banking information doc. It asks you to send a screenshot of your bank showing your last deposit, which I did. It was rejected. I sent another and another and another.

Each time a new screenshot with the same transaction via gigadat showing the last deposit I made to their site. Each time I had to wait 48 hours for them to review. The first time they said my name wasn't on it (it was, on the right hand side of screenshot) then they said it didn't show the right transaction, (it did, but the date is different than their site lists because my bank is in Canada and their site is in New Zealand) then they said the transaction wasn't showing (it was, but they didn't look to the bottom of doc to see it) then they finally emailed to say they needed a PDF of the bank information (which I immediately sent via chat, email and verification) and now I have to wait another 48 hours which will roll into a weekend so I will actually wait four or five days for them to verify because they can't actually get a real person in verification to do it right away when there is an issue. it will be over two weeks by the time they verify (if they don't find another excuse) and another minimum two days after that for the transfer of my money.

I have all docs and chats and emails to back this up. I play on a few sites and this is the only one that has harassed me like this for verification. Anytime I have sent the exact list of docs they ask for for any other site I was verified right away or if there was a small issue I could deal with someone in support and get it corrected right away. This is ridiculous and just looks to me like a withhold of money to earn interest or something. Like they hope you will give up and not withdraw.

I will not play here again after this experience.

Pokerstars took one day to verify and their withdrawals are the same day, for example. I don't understand casinos that don't have a live verification process to ensure that when they have an issue the customer can resolve for them quickly so there are no delays with withdrawals. It just comes off scammy to me.

The crazy thing is I verified with them once before and it did take a bit of time but I submitted the exact same docs I submitted this time and no go over four times. I literally had already verified with them and they asked me to do it again when I made a larger withdrawal.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $2000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Scorp411

• Nova Scotia

3 years ago

I received an email saying I was verified this morning Wednesday March 8. No explanation. I also received three gigadat withdrawal requests. I received the transfers about two and a half hours after the verification email. I am updating as resolved as far as my withdrawals are concerned.

That being said all this means to me is that my very first upload was sufficient as nothing changed and they delayed with no good reason. I don’t think they would have stopped making me verify if I hadn’t come here and filed a complaint so thank you so much to Ask Gamblers.

I will not play at Mr. bet again. I am deleting my account, removing the app. I do not trust them. I believe the only reason they paid out was because I complained here. I see a lot of people complaining of the same issue over the last few months and some other Canadians.

They have not improved their process, made live real time customer service available for verification issues and haven’t responded here to my complaint. They repeatedly lied about what I submitted and never explained why each upload was rejected. Ultimately they verified me on the same document I submitted the first time. Untrustworthy. The delay in withdrawals with an abusive verification process that had already been done is not the practice of a reputable casino.

AskGamblers

• Support Team

3 years ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Scorp411

• Nova Scotia

3 years ago

The attached screenshot for March 6 is the incorrect one. Here is the one I sent to Mr.Bet

Mr.Bet Casino Complaint Stats

Resolved 177 / 179

Avg. Amount $3,952

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Waiting payment for a week

I completed the wagering requirements of my bonus and asked for a 3000$ CAD withdrawal on August 25th. We are now September 1st and the withdrawal process is not even started. The customer support tells me that they are usually proceeding within 48 hours and that they cannot provide any status. My KYC is completed since a long time.

Resolved

$3,000

Payment delayed for over 18 days with standard excuses

Hello AskGamblers Team,

I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.

My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.

A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.

I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.

Please help me resolve this issue and receive my money.

Thank you,

< full name removed >

Resolved

€410

Payment delayed

I requested a withdrawal of €800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days. When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay. Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile. I request the immediate approval and processing of my funds.

Resolved

€800

Mr. Bet Casino - Withdrawal delayed

I wanted to share my experience with Mr.Bet Casino because the way they are handling my withdrawal is becoming seriously concerning.

I requested a withdrawal of $4,500 NZD around 70 hours ago. Mr.Bet's website states that withdrawals are processed within up to 48 hours, so we're now well beyond their own advertised timeframe.

I've contacted support multiple times and they've been extremely unhelpful. They won't provide any meaningful explanation for the delay and, despite the withdrawal already exceeding 48 hours, they've refused to escalate it.

What makes this even more frustrating is the verification situation.

Support has told me that my account may need to be verified when they process the withdrawal. That's completely fine - I'm more than happy to provide whatever documents they need.

Because verification apparently has another processing timeframe of up to 48 hours, I've repeatedly asked them to open verification on my account now so I can get it completed while I'm waiting.

They've refused.

So I'm effectively sitting here waiting indefinitely for the withdrawal, knowing they could eventually decide verification is required and potentially add another 48-hour delay - despite me actively trying to complete it in advance.

The whole situation leaves a really bad taste in my mouth. When a casino holds a withdrawal beyond its advertised timeframe, refuses to escalate it, warns that verification might cause another delay, and then won't actually let the customer complete that verification proactively, it's difficult not to question why.

It creates the impression that the withdrawal is being unnecessarily delayed while the money remains within the gambling platform, where there's always the possibility that a customer cancels the withdrawal and gambles it away.

I'm not claiming I can prove that's what Mr.Bet is intentionally doing, but their handling of this withdrawal certainly makes me concerned about it.

At this point it's been 70+ hours for a $4,500 NZD withdrawal that they say should take up to 48 hours, and support seemingly has no interest in resolving or escalating it.

I'll update this post with what happens next, including how long it ultimately takes to receive the money and whether they suddenly request verification after making me wait this long.

Resolved

$4,500

Mr Bet a week has passed since my withdrawal request

I requested a withdrawal of $500 CAD on August 6, 2026.
It is August 13, 2026 and she still has not been processed.
When I contact the service, they keep repeating over and over again to be patient.
I asked to contact someone who will not automatically reply to me without success.
I have been a customer for several years and the withdrawal time has never exceeded 3 days before. That makes 7 now.
Maybe if I make a complaint, things will finally move.
My account is verified.

Resolved

$500

Unprocessed Withdrawal Timeframe passed

Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

Thank you for your time and help.

Rejected

$7,000

Mrbet delayed withdrawal

Hello!

Mr.bet casino has been delaying my withdrawal for 1 week.

The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

4400 euro, I played with raw cash, no bonuses.

Please take a view about that.

Resolved

€4,400

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

Resolved

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

Resolved

$4,000