Mr.Bet Casino- Suspicion of fraud

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

The user has been informed that he has violated the rules of our gaming club. At the moment, we are in the process of collecting additional evidence of the violation by the user. As soon as we collect all the necessary information, we will provide it to you

Dear Askgamblers,

I have been a verified player for years. Since I registered with Mr.Bet, I have played as I always have. I have never benefited from bonuses, but have always used my own money.
Because I was a VIP customer, I was also given an iPad. After I won over €80,000, I was transferred €5,000 twice. I am attaching proof.
E-mails were also sent saying that I still had money in my account and should play. Although this time I wanted my winnings paid out. I am attaching proof. Suddenly I was blocked and the reason given was paragraph 3.1.7. I then wanted to know what kind of violation I had committed. Unfortunately, I was not given any further information other than paragraph 3.1.7.
Paragraph 3.1.7 does not explain the facts. It simply states that the casino reserves the right to simply block customers.
They only did this because they didn't want to pay out my money. I insist on my money.

Dear Mr.Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We have sent an email to suppor­­t@­a­s­kg­­amb­­le­r­s.com with detailed explanations of the issue, including all relevant facts, evidence, and references to the specific casino terms that we believe have been breached by the player.

We appreciate your consideration of the situation and look forward to your review.

Hello,

I would also like to see all the evidence. I am not being helped in this regard. I was recently told that I had hired a lawyer. Which is definitely not true. Withdrawals were approved until the end of July 2024, as were deposits for playing. What has changed now that I am being blocked?

I want the money I have earned. This is a rip-off!!

Best regards

<full name removed>

Dear AskGamblers,

Please review the email we sent, which contains all the details and information regarding the matter.

Dear Askgamblers,

I have received another email from Mr.Bet where you can see how much my withdrawal amount is. I still don't understand why I was blocked. I am simply not given any information about it. I just want to be paid out the money I won.

You can read the email translated below. If you want the original, I am attaching it.

Hello, Adem!

Thank you for staying in touch with our team! You recently contacted us about withdrawals.

The withdrawals you made were cancelled. EUR 75,151.53 was deducted from your account in accordance with our rule 3.1.7.: We reserve the right to refuse or close a member account at our sole discretion.

If you have any further questions or requests, please feel free to contact us. We are happy to assist you at any time!

Best regards
Gaming Club Manager, Kristin

Dear all,

Regrettably, due to the absence of timeframe for the casino investigation, we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear AskGamblers,

While the complaint has been reopened, we want to clarify that providing further details at this stage could raise significant confidentiality concerns. Unfortunately, this means we are unable to share any additional specific information until the case is fully resolved through legal channels.

Thank you for your understanding.

Hello Askgamblers,

Mr.Bet keeps mentioning that they are talking to a lawyer.

I haven't hired a lawyer. I want my money. I'm asking you to help me. They can't just sit on my honestly won money. If you can't help me then please tell me who can.

Regards

<full name removed>

Dear AskGamblers,

We are currently in the process of determining what information we are allowed to provide regarding this case. Please bear with us as we clarify the details.

Thank you for your patience.

Hello Askgamblers,

I don't understand why Mr.Bet is dragging this out. I've been waiting for my winnings for more than a month. I'm being kept waiting with excuses like talking to my lawyer, even though I haven't hired a lawyer. If they treat a VIP customer like that, how do they treat new customers? Mr.Bet is not acting seriously in this case. I want my money!!!

Regards

<full name removed>

Dear AskGamblers and Jacks1980,

We apologize for the confusion; our previous response was related to a different thread. The user's inquiry is still being processed.

Dear Mr.Bet Casino,

No problem, previous post was deleted.

Thank you for reporting it immediately.

Dear all,

Casino has informed us that they can not provide any relevant update on the matter until the investigation finishes. Therefore, we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.