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Casino Complaints

Mr.Bet Casino- Suspicion of fraud


2 years ago

The online casino has blocked me without giving a reason. I am accused of having violated the terms and conditions. (according to section 3.1.7 We reserve the right to reject or terminate a member account at our own discretion)

Although I have been playing as a VIP customer for years and my playing style has never changed. I won 85,000 euros and the casino transferred 5,000 euros twice. And suddenly I was blocked. According to them, my winnings have been written off.

I was always told by email that I still had money in my account and should play with it.

This time I wanted to have the money paid out and not play. As mentioned, my account was blocked afterwards.

I am attaching these emails as screenshots.

I am asking for help.

Disputed Casino Mr.Bet Casino
Amount €59649.98

Discussion

User name

Dear all,

Casino has informed us that they can not provide any relevant update on the matter until the investigation finishes. Therefore, we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.

User name

Dear Mr.Bet Casino,

No problem, previous post was deleted.

Thank you for reporting it immediately.

User name
Dear AskGamblers and Jacks1980,

We apologize for the confusion; our previous response was related to a different thread. The user's inquiry is still being processed.
User name loyalty-level-2

Hello Askgamblers,

I don't understand why Mr.Bet is dragging this out. I've been waiting for my winnings for more than a month. I'm being kept waiting with excuses like talking to my lawyer, even though I haven't hired a lawyer. If they treat a VIP customer like that, how do they treat new customers? Mr.Bet is not acting seriously in this case. I want my money!!!

Regards

<full name removed>

Mr.Bet Casino Complaint Stats

Resolved 199 / 202
Avg. Amount $3,673
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 179 out of 182 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
Status solved Resolved
Ft112,000