What's new
What's new

Mr.Bet Casino - Payout has not been processed for 10 days

RESOLVED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

€ 4500

MikeBerlin92 Berlin
Posted on November 10, 2023

Dear ladies and gentlemen, on October 31st. I deposited 2x €750 per VISA card 1st deposit customer reference number 483304687898522, 2nd deposit customer reference number 483304743081651

I have been playing at Mr. Bet for years and am fully verified. Unfortunately I didn't win with the first deposit, but with the second I made a bigger profit of €4500. I then requested a payout on November 1st (60272817) and requested a change of residential address in LiveChat. The support employee provided me with a form to fill out, which I filled out truthfully (last deposit, payment method, new address, etc.). On Friday November 3rd I received an email asking me to verify myself again with a photo of the VISA card and proof of address. Said and done. I uploaded everything and it was successfully verified. Since then, the status of the withdrawal has been in progress. I replied in a friendly and polite manner on Tuesday November 7th and again today on November 9th in LiveChat to see what the current status was. Each time I was told that further checks would have to take place due to the change of address. Since I successfully verified for the second time on Friday November 3rd, I offered LiveChat several times to upload additional documents if needed. I was told by support that I should not upload any further documents at the moment (why I have already been successfully verified twice). I should continue to be patient because there is a lot to do. I've been waiting for my payout to be processed for 10 days now, I've shown understanding and even offered further help. Unfortunately I don't know what else to do, unfortunately I've been held back and not contacted for days. My withdrawal is still pending verification. I've been playing at this casino for years and have never had any problems, unfortunately I'm more than disappointed right now. I ask Mr.Bet Casino to process my withdrawal, thank you very much.

MikeBerlin92 Berlin
Posted on November 10, 2023

Mr.bet verified my documents again this morning and confirmed the payout via email. My withdrawal was changed from “under review” to “in process”. Please do not close this complaint until I receive the money. Thank you

MikeBerlin92 Berlin
Posted on November 10, 2023

the money has just arrived. the complaint can be closed.

AskGamblers
Posted on November 10, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.