Complaint #142 Mr.Bet Casino

Funds wasted during 24 hour timeout

By Lietommy

4 years ago

I had 9000nok in in my account and was waiting for mr.bet to verify my account.. this takes longer time since customers don't have an option to verify their account before they start using the site.. as I'm used to from others.

They have to wait for mr.bet to turn on the activation button, its not visible until that happens. After 30 hours they sent me Verification notice, now I could access the Verification settings, sent in everything they asked for but the auto verification declined everything except my selfie. I was told they had to this manually and it was between 24-48 hours, usually much quicker.

After waiting for 30 hours I had only 6000nok left, that is ok, its my decision to play more. But then decides to take a 24hour break from gambling, since I was waiting to be verified so I could withdraw if I wanted to. During the 24hour time-out its written that I'm not able to deposit of to make bets using real money.

Later that day I placed bets on some soccer matches just wasting time for my timeout to be over. When the play money was at 0 I chat with customer service asking when my play money would be turned into real money and that my bets would be valid again. They answered me that it would take place the next day at 01.46, I wake up today, my balance is still at 0. I contact customer service.. there I'm told that I have wasted my real balance, and that the timeout is only for slots and table games...not sports betting.

Now I'm furious... I have screenshot of the chat where I'm told that my real money will be back in my account the next day. I feel cheated, I'm just waiting for a mail saying that my account is now verified. I sent them the screenshots where they lie straight to my face. I wrote in hat that I placed bets for fun on some Croatian soccer and that I'm glad it was for fun and not real.. and he still tells me it ok.

Why have I timeout if its not valid. This is not how you treat people, I wonder what would have happened if I didn't lose the funds while in timeout... What if my account had 100.000 in winnings.. Would the timeout not be valid then also..

Disputed Casino Mr.Bet Casino

Reason Missing Funds

Amount kr6000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lietommy

4 years ago

Wow.. THANKS YOU SOOO MUCH... If it wasnt for you im certain that this never would be resolved.. im happy to report that after MANY chatting sessions and complaints this is now over and i have recieved all of the 9000 nok in my bank account. Im so glad that we have sites like yours.. since its the only way bookmakers can be held responsible.. that will give bookmakers loss in profit if they dont fix issues like this... I feel like new bookmakers are popping up every week.. and there is soon many unproffesional actors in the industry.. using every trick in the book to stop or Drag out Withdrawals.. to make customers either spend it.. or don't even pay out. They dont realize that this actually makes them make less... Since it spreads fast if they dont behave. Keep up the good work.. I wished this site was a site where every european bookmaker was forced to be a part of if they wished to do business.. so every gambler could go here and check them out before signing up.. thanks so much again.. cant express how happy you made me..

Mvh

Tommy

Lietommy

4 years ago

Take back my complaint if they keep their word. Wrong spelling in my last message. I will also change my 1 star review to 5 stars at trustpilot.com, and explain that mr.bet is a serious Bookmaker

Lietommy

4 years ago

I recieved mail form mr.bet, Telling me that they have accepted responsibility for the error made. I was very pleasantly suprised, since i really thought the funds were lost. I have now made a Withdrawal request, and will update if it is recieved in my bank account. Seems like mr.bey us a serious Bookmaker after all, and i will happily take back my withdrawal if they keep their word. Will update as soon as it happens..

Mvh

Tommy

Mr.Bet Casino Complaint Stats

Resolved 206 / 210

Avg. Amount $3,585

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 186 out of 190 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Mr Bet Casino 300000 HUF Withdrawal Delayed Since October 6 2026

I am submitting a formal complaint against Mr.Bet Casino regarding two withdrawal requests totalling HUF 300,000, which have remained pending since October 6, 2026.

Withdrawal details:

- HUF 100,000 – Transaction ID: 82732782
- HUF 200,000 – Transaction ID: 82732778
- Withdrawal date: October 6, 2026
- Payment method: Mastercard
- Status: Pending

As of November 5, 2026, I have been waiting for 30 days without receiving either payment.

I submitted all requested verification documents, and my identity verification was successfully completed through Sumsub.

Furthermore, Mr.Bet customer support has explicitly confirmed in writing that my verification was fully completed and apologised for previously providing incorrect information.

Despite this confirmation, both withdrawals remain pending. Customer support repeatedly cites increased workload but refuses to provide a specific payment date.

I have contacted the casino numerous times and submitted a formal written complaint, but I have received no response to that complaint.

The originally communicated withdrawal processing time was 48 hours.

I am requesting AskGamblers' assistance in obtaining the full HUF 300,000 owed to me and resolving this prolonged withdrawal delay.

I have screenshots proving the pending transactions, successful verification, and the casino's written confirmation that my verification is complete.

12h left

Ft300,000

4000 PLN Bank Withdrawal Stuck in Verification Since October 26 2026 Repeated Delays

Dear AskGamblers Team,

I am submitting another complaint against Mr Bet Casino due to repeated problems with withdrawal processing.

On October 26, 2026, I requested a withdrawal of 4,000 PLN via bank transfer.

As of November 2, 2026, the withdrawal is still showing the status “Awaiting verification”.

The withdrawal has not been processed, and I have not received my money.

Despite the previous incident, the same situation is happening again.

My account has been verified, so I do not understand why every withdrawal creates further delays and additional verification procedures.

I consider it unacceptable that a casino repeatedly delays access to players’ funds without providing a specific explanation or a firm payment date.

I am asking AskGamblers to intervene and request that Mr Bet Casino:

1. Immediately complete the verification of my withdrawal.

2. Release the full amount of 4,000 PLN via bank transfer.

3. Explain why this withdrawal has remained in verification since October 26.

I hope AskGamblers will help resolve this recurring issue.

Kind regards

55h left

zł4,000

Withdrawal rejections; pending withdrawal

On 10 October I requested a withdrawal of CLP $400,000 from Mr Bet casino, and I checked every day without receiving any reply at all. On 23 October I deposited CLP $10,000 into my account and did not play anything whatsoever; then on 24 October, when I logged in to check the status of my withdrawal, I discovered that it had been rejected. I tried to re‑request the same CLP $400,000 withdrawal, but the app would not allow me to do so. I contacted customer service approximately five times, and each time I received a different explanation: first they claimed I had played and that my balance had decreased, so I sent screenshots proving that I had not played; then they said that a previous bonus had been incorrectly applied; they kept insisting that I had played and that this was why my balance was lower, and later they told me I had an active bonus, which is impossible because I only made that deposit and never accepted any bonus at all; they also mentioned that they had corrected my bets, saying they had made a mistake and that my balance was actually lower — something that never appeared that way on the app; and finally they stated that depositing that CLP $10,000 had automatically triggered a minimum wagering requirement of CLP $20,000, which I protested because I never agreed to accept any bonus. After all these complaints, I was only able to request withdrawals for CLP $300,000 and CLP $72,000. They claimed they had applied a 10 % fee because I had not completed the required playthrough, and I protested that this fee should have applied only to the CLP $10,000 deposit rather than to my original CLP $400,000 withdrawal. I have been playing at this casino for years, and I find this behaviour absolutely outrageous. Since 24 October I have been waiting for these two withdrawal requests to be processed, and to date they only tell me that they are “in progress”. I am afraid they may reduce my balance again. According to their policy, withdrawals should take no longer than 48 hours. I understand there may be some delays, but waiting nearly one month is completely unacceptable. I urgently request that they process and pay out both of my pending withdrawals immediately

Resolved

$372,000

Very long wait for the payout of funds

Hello, I’m having trouble with Mr. Bet again—they still haven’t paid out my funds, and it’s been nearly two weeks. The amount is 3,000 PLN, and there’s no sign that they’ll pay it out anytime soon. They keep giving the same canned responses, just brushing players off instead of providing any concrete answers. This isn’t the first time this has happened at this casino; they make a habit of delaying withdrawals for a very long time. If you’re thinking about signing up for Mr. Bet, I’d advise against it—you end up waiting weeks for your payouts, and getting them to actually pay you is next to impossible.

Resolved

zł3,000

Delayed 25 days payment withdrawal

I've been waiting 25 days for my withdrawal. There have been a few emails back and forth with no outcome and no real explanations, just semi generic replies. My account is verified and I have been paid out from them a few times before now. I had played through the bonus %, so that wasn't a problem and I contacted support just to be sure. Unfortunately, I didn't save that chat. All the emails are between myself and Mr Bet casino, concerning this withdrawal, are attached.

Resolved

$1,100

Withheld withdrawal

My account is fully verified (KYC completed), and I have met all the necessary terms and conditions. The withdrawal request was made on October 16, 2026, for the amount of 500,000 CLP.

Every time I contact customer support, I receive the exact same automated response stating that the financial department is reviewing it or that there is a high volume of requests. No real solution or transaction ID/Hash has been provided to me.

Since the processing time stipulated in their terms has been heavily exceeded, I request the mediation of this platform to help me get my funds released.

Thank you in advance for your assistance.

Resolved

$500,000

Delaying Payment MrBet

Hello. I have been an active player for several years and have received multiple payouts in the past; however, I currently have a pending withdrawal of 500,000 HUF, which I requested on October 16, 2026, and it has not yet been approved. I check in with customer support daily, but I have yet to receive a substantive response—only requests to be patient. Could you please assist in getting my withdrawal approved?

Resolved

Ft500,000

Delayed payment online casino

Hello. I would like to make a complaint. I have an 50.000 Huf payment, which is at pending status since 28th september. I asked the casino through chat and e-mail what is the problem, but always get the answer that they have a lot of payment and mine will be processed soon. At their page they say this amount of winning should take to 2 days to be processed, but they dont help me unfortunately. Please help me to get my money. Thank you

Resolved

Ft50,000

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

Resolved

Ft800,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

Unresolved

€4,000