Complaint #551
Mr.Bet Casino
Formal Complaint Regarding Address Verification and Access to Funds
4 months ago
I am submitting a formal complaint regarding the repeated rejection of my address verification despite providing all the requested documents and fully cooperating with your verification process.
Initially, I was informed that bank statements were acceptable as proof of address. Following your instructions, I uploaded a credit card bank statement from a different bank clearly showing my full name and address. My verification was still denied without a proper explanation.
After that, I was told that utility bills were acceptable. I then uploaded my phone bill, which is well within the last 3 months and clearly displays my name and address, yet it was denied again.
This process has been extremely inconsistent, frustrating, and unprofessional. Every time I provide a document according to the instructions given by your support team, it gets rejected with a different reason afterward.
I currently have over 8000 CAD locked in my account, and these ongoing delays are becoming unacceptable. I need access to my funds as soon as possible, and I expect a clear explanation as to why valid documents continue to be rejected despite following your stated requirements.
At this point, I am extremely frustrated with the lack of clarity and support being provided. I request that this matter be escalated immediately and resolved without further unnecessary delays.
Account Details:Name: Kavish SharmaRegistered Email: kavish.st10@gmail.comPhone Number: +1 6478075131
Initially, I was informed that bank statements were acceptable as proof of address. Following your instructions, I uploaded a credit card bank statement from a different bank clearly showing my full name and address. My verification was still denied without a proper explanation.
After that, I was told that utility bills were acceptable. I then uploaded my phone bill, which is well within the last 3 months and clearly displays my name and address, yet it was denied again.
This process has been extremely inconsistent, frustrating, and unprofessional. Every time I provide a document according to the instructions given by your support team, it gets rejected with a different reason afterward.
I currently have over 8000 CAD locked in my account, and these ongoing delays are becoming unacceptable. I need access to my funds as soon as possible, and I expect a clear explanation as to why valid documents continue to be rejected despite following your stated requirements.
At this point, I am extremely frustrated with the lack of clarity and support being provided. I request that this matter be escalated immediately and resolved without further unnecessary delays.
Account Details:Name: Kavish SharmaRegistered Email: kavish.st10@gmail.comPhone Number: +1 6478075131
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