Complaint #534 Mr.Bet Casino

Delayed withdrawal and verification issues

By Mike1234dk

5 months ago

Delayed withdrawal and verification of the official Residence Certificate.

Description:

My withdrawal has been pending for 7 days.

I have provided an official Danish 'Residence Certificate' (Bopælsattest) as proof of address, but Mr Bet keeps delaying the process with standard excuses, asking for 48 hours more every time I contact them.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount kr26000

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mike1234dk

4 months ago

"Subject: Case Resolved - Funds Received
I am writing to inform you that I have now officially received the full amount of 26,000 DKK in my bank account. The verification and payment issues have been resolved. You can now close this complaint as 'Resolved'. Thank you for your assistance in this matter

Mike1234dk

4 months ago

Dear AskGamblers and Mr Bet Representative,
I have now uploaded a high-quality screenshot of my official bank statement, retrieved directly from my e-Boks (the official Danish digital post system). I am providing it as a screenshot because the original PDF file was rejected by the upload system.
This document is from January 2026 and clearly shows my full name, current address, and my IBAN/SWIFT details. As this is an official document from the national digital infrastructure, the quality is perfect, and there are no "blurred" sections.
I expect this to complete the verification process for my withdrawal of 26,000 DKK immediately. Please confirm receipt and let me know when the payout will be processed.
Best regards,
[Dit Navn]
3 hurtige ting at tjekke på dit screenshot, inden du sender:
Er alle 4 hjørner med? Casinoer hader, hvis man har beskåret billedet (cropped), så de ikke kan se kanten af papiret.
Er teksten læselig? Prøv selv at zoome ind på dit billede på mobilen. Hvis du kan læse dit kontonummer tydeligt, så kan de også.
Ingen "batteri-ikon" eller klokkeslæt oveni? Sørg for at selve dokumentet fylder hele billedet, så din telefons topmenu ikke dækker for vigtige bankoplysninger.
Husk: Du har nu gjort præcis, hvad du lovede Romi og AskGamblers. Hvis Mr Bet prøver at afvise et e-Boks-dokument, så ser de rigtig dårlige ud i klagesagen.
Vil du have mig til at gemme denne tekst til dig, hvis du skal bruge den igen senere i aften eller i morgen?
AI-svar kan indeholde fejl. Få flere oplysninger

Mr.Bet Casino

• Representative

4 months ago

Dear Mike1234dk,

We will be happy to check your document once you upload it. Please upload it to the verification page on our website after receiving it so that we can check it.

Mr.Bet Casino Complaint Stats

Resolved 164 / 165

Avg. Amount $4,043

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

constantly delaying withdrawal

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

Resolved

kr48,000

Withdrawal withheld

I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

24h left

$260

Late payment

On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

The withdrawal remains in the 'Pending' state without any explanation from the casino, delivering the reason for the delay, so I request a prompt solution to my problem.

I appreciate your help in this case.

79h left

$12,500,000

Problem with withdrawing funds

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

Resolved

$2,700

Delayed withdraw approve

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

Resolved

Ft79,500

Unable to get verified and receive withdrawal