Casino is asking for a proof of payment that is impossible to provide

Hello,

My withdrawal request with Mr.Bet has been delayed for 2 weeks already. How many days are they reviewing it?

I withdrew with them during the last few months, and the process took only 2 or not even 2 days.

But my last withdrawal from last week is still being reviewed.

They dont have any explanation of what they are reviewing or anything.

I'm hoping this will be resolved soon.

Thank you.

Hi there, I am requesting your help to get my $4000 withdraw from Mr. Bet casino. I have been waiting since March 5 when I requested withdrawal. I was finally emailed a week later telling me I had to verify my account? I just verified my account a month ago and used e-transfer a week earlier for a withdrawal and had no issues with verification since I was already verified! I deposited $10 and won $4000 and all of a sudden I had to do a verification again? I deposit always with e-transfer and some with withdrawals, same email they use to contact me and for my casino sign in, and for the last few withdrawals. Nothing has ever changed. I have submitted every possible document proving that I sent the e-transfer from my account with my account number, full name, phone number and email address. I also sent screenshots of this $10 e-transfer coming out of my account with the provider that they use and also in the e-transfer history page which also shows the e-transfer. I even sent them the receipt from the e-transfer provider that they use which is LOONIO. This email from LOONIO shows the information that the email was sent from and the time that it was sent. All the information on this receipt corresponds with my transaction shown in my account and casino account …date, time, amount. I submitted my bank card also! I submitted my information in my banking with my account number my nam. So with emails back-and-forth with MrBets many Managers, their email is always the exact same and their procedures constantly changing. They requested my bank statement so of course being early March, I had to wait till the end of March so I could provide that to them like they asked for. March 31 I sent them my statement by email I was informed it had to be uploaded in my casino account which I could not do because the verification link was missing and there was an X on the page. In the meanwhile they kept emailing me telling me to verify my account but it took them five days to finally put a new link in my Mr bet account so I could upload my banking statement. I had to upload it three times and it kept coming back saying that my information doesn’t match theirs which is totally impossible?! I have one bank and all I ever send money with is e- transfers using this bank account and everything is correct, so here we go again! it doesn’t matter what I try to do, they’re just making me wait and delaying my payout! So I have been waiting for verification of my bank statement since March 31 and they finally got back to me Monday at 5 AM in the morning saying that it could take 48 hours to verify this or longer depending on their load to be patient now of course I’m thinking I’ve been patient since March 5 where nobody should wait that long for their withdrawal. I was using nothing was different so it has been almost a week and I still have no verification once again! I’ve had it with their excuses and I would greatly appreciate if you could help me get my winnings since I was been waiting since March 5th? That’s way too long and my account was verified already! I like the casino, I like their games and their support are friendly, but this withdrawal and verification is ridiculous. I have submitted everything I can to prove the $10 e-transfer came from my account with my bank statement. I have been a loyal new customer and I don’t feel I deserve all this hassle. I thank you in advance and hope you can help me. And there is nothing else that I could submit to them I have provided everything I can.

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding Mr.Bet Casino’s refusal to process my withdrawal, despite my account being fully verified and all requested documents having been submitted multiple times.

I requested a withdrawal of $3100 CDN on February 4th 2026. Shortly after, Mr.Bet requested identity and payment verification documents. I complied fully and submitted all documents requested, including but not limited to:

Government‑issued photo IDProof of addressProof of payment / payment method ownership

Some of these documents were accepted, yet they kept asking me for a bank statement showing three (3) $100 deposits made to them also on February 4th , and I was asked to resubmit similar or additional documents again. This process has repeated multiple times, creating a verification loop with no clear resolution. They keep asking for the following:

"To confirm your Interac payment method, you will need the following documents: A bank statement or a screenshot from online banking showing the account holder's name and the deposit to our website (100 CAD on 04.02.2026). "  

Despite my repeated cooperation and multiple contacts with customer support, my withdrawal remains pending, and I have not received a clear or consistent explanation for the continued delay. Customer support responses have been generic and contradictory, and no definitive reason has been provided as to why my withdrawal cannot be completed.

I have provided screen shots of all three (3) deposits in detail. The screenshots provided the following information from TD Canada Trust who I bank with: Date, account from which the money came from, amount $100, Recipient (email address of the recipient), message, confirmation number, sent by, method and status history showing date sent and request deposited. I have never had a deposit show the website of the casino I am playing. This, they are making impossible to prove. 

I believe I have met all verification and withdrawal requirements under the casino’s terms. The continued withholding of my funds appears unreasonable and unjustified.

I respectfully request AskGamblers’ assistance in mediating this case and helping ensure that my withdrawal is processed without further delay.

I am happy to provide screenshots, emails, chat transcripts, and proof of document submissions upon request.

Thank you for your time and assistance.

Kind regards,

< personal information removed >

Dear AskGamblers Complaint Team,

I would like to submit a complaint regarding a delayed withdrawal that is currently pending due to an ongoing verification and address update process.

On 04.02.2026, I won a total amount of €5,780 and requested a withdrawal on the same day. At that time, my account was already verified. Shortly afterward, I updated my address because I had moved. Since then, I have been informed by the operator that my withdrawal cannot be processed until my address change has been reviewed and approved internally.

Following the operator’s instructions, I submitted all requested documents, including identification, proof of address, and payment verification. The documents I provided reflect my current address. However, I was informed that as long as my profile address has not yet been updated in their system, documents may be rejected if the address shown on them differs from the address currently stored in my account profile. Since the address change must be processed by the operator internally, I cannot complete this step myself.

Each time documents are submitted, I am informed that review may take up to 48 hours. However, this review period appears to restart repeatedly, which has resulted in a prolonged verification process. I have not yet received confirmation whether all documents are accepted, whether additional documents are required, or when my case is expected to be completed.

I would like to clarify that I have followed all instructions given by the operator, submitted all requested documentation promptly, and remain fully willing to cooperate and provide any additional information immediately if needed.

What I am requesting

I respectfully request assistance in resolving this situation by helping clarify the status of my verification and facilitating the completion of my withdrawal, provided that all requirements have been satisfied.

Available Evidence

I am able to provide supporting evidence if required, including:

Screenshots of support conversations

Proof of document submission

Time-stamped communication records

I confirm that this complaint concerns a single issue only, and that all information provided above is accurate to the best of my knowledge.

Thank you for your time and for reviewing my case.

Kind regards

Delayed withdrawal and verification of the official Residence Certificate.

Description:

My withdrawal has been pending for 7 days.

I have provided an official Danish 'Residence Certificate' (Bopælsattest) as proof of address, but Mr Bet keeps delaying the process with standard excuses, asking for 48 hours more every time I contact them.