Complaint #92 Mr.Bet Casino

Casino is asking for a proof of payment that is impossible to provide

By Christopher O.

4 years ago

Hi,

I made a deposit using e-transfer to GIGADAT order@orderdeposit.com of $50. My bank statement shows a deposit to GIGADAT of that amount but the casino is insisting that their casino name also show up on the deposit. As you know , this is not possible. I even provided an official letter from the bank manager stating that the transfer and confirmation come from my account. I’m asking for your help to finally have my account verified. Thank you.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $50

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mr.Bet Casino

• Representative

4 years ago

Hello STEREO1979!

Unfortunatelly, confirmation from bank cannot be accepted by us.
Please upload a screenshot from your online banking or bank statement with the account holder's name and with the certain transaction.
In the description of the transaction will be described Gigadat as a recipient.

Best regards,
Mr.Bet Casino team

Stereo1979

• Quebec • 2 reviews

4 years ago

Hi Casino team,

I kindly ask that you explain how to make a deposit using GIGADAT that will show the deposit made to your site. I’m ready to make another deposit but I need someone from your finance department to explain this to me on bullet point form. This way there will be no mix ups. I would also appreciate that you do not reply with the same answer as above. Thank tou

Mr.Bet Casino

• Representative

4 years ago

Dear STEREO1979,

Please be kindly informed, that for passing verification you need to upload on the site bank statement or a screenshot from online banking where we can see the name of the account holder and deposit with Interac payment method to our site. Our appropriate department asked you to upload a bank statement with the exact transaction of 50 CAD from December 11th visible.
Screenshots that you've provider earlier show transactions from November.

Best regards,
Mr.Bet Casino team

Mr.Bet Casino Complaint Stats

Resolved 166 / 168

Avg. Amount $4,085

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

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I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

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1 month account verification delay

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After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

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I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

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Late payment

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The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

The withdrawal remains in the 'Pending' state without any explanation from the casino, delivering the reason for the delay, so I request a prompt solution to my problem.

I appreciate your help in this case.

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