Unjustified confiscation of legitimate winnings

Based on all the information provided from Casino Adrenaline management in regards of this case, AskGamblers Complaints Team is now able to confirm the fact that player indeed breached their Bonus Terms&Conditions as there are at least two accounts - registered, played and claimed same welcome offer, sharing one and the same IP address.

From Casino Adrenaline Terms&Conditions:
"...1.2. Those players who register more than one account in order to acquire more bonuses are not eligible to any winnings earned from these bonuses. If such a violation occurs, their accounts will be blocked without warning.

...This offer is limited to one per player, family, household, account or IP address. If it is determined that a player has broken this rule, that player’s bonuses will be removed from all accounts...."

While we could understand player's frustration and disappointment in the given situation, rules are placed for a good reason and these must be followed and respected. In case of a disagreement with our decision, we remind player that this matter could be forwarded to the relevant licensing authority directly.

The complaint is now officially closed.

AskGamblers Complaints team is still in communication with casino Adrenaline regarding this case.

Casino Adrenaline


1, No one else lives with me i live by myself and occasionally my girlfriend stays over!
2, The building I live in is 22 storeys high and has over 124 apartments internally with well over 300 residents !
(look it up on google!)
3, As i said before I kane Jones did not break any rules nor terms and conditions.

if some one signs up in the building this is in no way my fault nor did i create multiple accounts like you claimed and accused me of so tell me how i broke these terms and condition?
Seriously if someone did sign up in the high rise apartment how is this my fault- and how do you deem
your 1.1 term I’ve have broken



the evidence clear and proves i have done nothing wrong !

Again you like to word the terms so they suit your outcome and monetary gain!

THIS IS YOUR REPLY AND ANSWER BELOW

two accounts with same IP address and place of residence, which is a violation of our T&C.

1 it doesn’t actually say violation it doesn’t say state that at all intact you actually state if this issue arises ……
SHOULD
Should more than one account be registered at the casino though the same computer, we will require confirmation of identity of all users on that computer. We would advise you to contact customer support before creating more than one account from a private computer or an account from a public computer.

This does not apply to me anyway because i signed 14th I was the only account i was the only registered person at the address and the wifi i owned and was not public service until the 16-17th.
SO AGAIN I HAVENT VIOLATED ANYTHING !
Thank you very much!

the ones that broke the terms and conditions not me read your own terms and conditions who ever this person is,
They/he/she broke the terms not me and your systems would show this
I was the first and only account holder to sign up to Casino Adrenaline as like i mentioned earlier, i confirmed and checked i was the only account holder/ i.p registered user and place of residents and this was before i even i signed up!

This entire apartment block houses over 300 residents does this does not affect me and again i did nothing wrong !

I Kane Jones signed up and followed the terms and conditions,
I Kane Jones didnt abuse nor break terms and conditions who ever this idiot is they broke the terms and they didn’t check when they signed and registered they who ever they are obviously knew they were getting free internet (wifi)

I Kane jones never doubled up or multiplied up on bonus abuse like you accused me off,
I kane jones never opened up multiple accounts like you accused
I Kane Jones received only what i was entitled to (the welcome bonus once)
I kane jones have proved i was the first and only account to sign up on the 14th January,


So again I did not break the terms and conditions if what your saying had/has any truth to it the systems would off cancelled me out as soon as i registered but you know why it didnt because I signed up first and didnt do nor break the rules, terms and conditions.


i have clearly proved that i did nothing wrong!
i explained exactly what happened with the wifi which might i add is the i.p that any single person in the entire building has access to and i did the correct procedure when i signed up i confirmed i was ok to join even though the wifi (i.p ) was private.
i also confirmed i was the only registered person on this street and especially in this building.
Your support confirmed this before I joined.

So again no terms and conditions I broke!

This so called same address and i.p person in the building, They didnt follow the terms and conditions and they didnt check with support as the terms state anyone that is using a public wifi should contact support before joining.

As you state in the terms
1.1. There can be only one account linked to any single individual, e-mail address, and place of residence or location with public access to computers (Internet cafes, public libraries, college dormitories, schools, workplace etc.). Should more than one account be registered at the casino though the same computer, we will require confirmation of identity of all users on that computer. We would advise you to contact customer support before creating more than one account from a private computer or an account from a public computer.



I followed them exactly the correct way and have given and provided the clear evidence that i did!
and i didn’t have to confirm with support when i joined about the wifi because it was completely private and not shared but i did anyway and i was 100% ok
might i include the wifi wasn’t public until the 16-17th January 2016 as i also have made you aware from the start


SO i would say I’m 99%
sure this other person/people or account holder joined when the system was public and and not before the 14th January 2016 when i registered as it is/was impossible too

I will also add you still havent confirmed or validated my account its now coming up 2 weeks.

So Casino Adrenaline

I expect my account to be validated and verified as i supplied the correct and exact information required and i also will be expecting my winnings.

I EXPECT ASKGAMBLER TO ENFORCE THIS AND ALSO ASK WHY THEY HAVENT VALIDATED MY ACCOUNT ?

I ALSO REQUEST ASKGAMBLER ENFORCE THE EVIDENCE AND DETAILS OF THE SUPPOSED OTHER ACCOUNTS TO VERIFY THAT I FOLLOWED AND OBEYED ALL TERMS AND CONDITIONS CORRECTLY

I followed the terms and conditions, I did not ever break any terms and conditions.

Might I add,
this is now the 4th time where you have claimed I have done something wrong,
BUT yet i continually provide and prove you incorrect so even if what your claiming is true which I still dont believe which you havent provided nor proved to me all you do is write the same rubbish and false accusations against me!

1.1 and 1.2 i followed very very clearly and im not going to be punished and have myself cop this mockery of a claim

Even if some person did join in my building on the public wifi its not my fault in anyway and your terms and conditions
state this!
They didn’t check with the casino before joining.

I joined the casino 14th
(no other account nor registered person existed)
i own and still do own the wifi (i.p)
(it wasn’t public until the 16-17th January)
I didn’t cheat nor use these bonus limited offer multiple accounts like you claimed before)

I ve supplied all the proof of my self and my claim i also provided the correct id verification
and still no account verified ?



Follow your terms and conditions and stop persecuting me
I did nothing wrong and your records prove this
You if you were following your own rules terms and conditions, you would be targeting this so called multiple account holder who signed up after me. ON THE PUBLIC WIFI and if they did use the same address your systems would of stopped him so again you Casino Adrenaline are in slang………………….. barking up the wrong tree
chasing, hunting and insulting me!

I Also request that Ask Gambler
Demand these so called multiple account holders details dates of registration names and what ever else the casino has on them!
They have done the incorrect thing because i dint break any terms especially 1.1 and 1.2

which the casino are claiming I have done this will be evident that they broke the terms as its states

1.1. There can be only one account linked to any single individual, e-mail address, and place of residence or location with public access to computers (Internet cafes, public libraries, college dormitories, schools, workplace etc.). Should more than one account be registered at the casino though the same computer, we will require confirmation of identity of all users on that computer. We would advise you to contact customer support before creating more than one account from a private computer or an account from a public computer. also for the record your terms state i.p and a is not a computer they completely different!

I was the first and only account holder and the dates of registration prove this as when i signed up the I confirmed with support before even joining!
Im very cautious when it comes to online entities/ money/ personal details and terms and conditions

I was only person who had access to the i.p and like i said in my first and second reply
it went public after the 16-17th and i joined on the 14th.

SO I DIDNT BREAK NO RULES TERMS OR CONDITIONS !!

The other person/entity was the one who hasnt checked when joining/joined on the public WIFI system and
ask gambler you will see this aswell as the casino when you demand this other so called account holders details of registration his/her/they details of address !

There is over
300 people in this apartment that all live at 301/3 river drive

Once again for the 5th time now i have proved legally per your terms and conditions i followed them and dint act nor break any of the terms!

IF THIS MATTER IS NOT RESOLVED AND THE WINNINGS I EARNED FAIRLY AND PLAYED ACCORDINGLY
ARE PAYED TO ME WITHIN THE NEXT 7 DAYS

I will be making a official report and be launching a investigation on you Casino Adrenaline to and will also be including the following third party assistance all information will be handed over!

I will also add that i have advised my Australian Solicitor

*GCBC (Gaming Control Board Curaçao)
*CFATF and FATF
*MYEG BV.
*International Gaming Council (ICG),
* Curacao Gaming Commission.
*eCOGRA
*Flavidus Limited
*MGA Malta Gaming Authority
*UK Gambling Commission
*The Remote Gambling Association (RGA)
*eCOGRA's Independent Directors.
*Curacoa Internet Gaming Association

*Lotteries and Gaming Authority
*The Pogg
*Gambling Grumbles
*Casino Meister

I am not going to be insulted like this you are a legal entity and the terms and conditions are a binding legal agreement I did not break, violate, or abuse any terms and condition s.
I have followed the terms and like i said i confirmed and checked with support.
Every single word in the 1.1-1.2
and the entire terms and conditions I have followed!
I have spoken to my solicitors and i have proved that i did NOT in anyway possible break the terms and conditions you will be expected to provide ask gambler and another third party governing bodies that i deem suitable to use to pursue this, You know as well as I do I did nothing wrong!
Casino Adrenaline you are not following your terms and conditions!

1.1 in the terms seems in your opinion was broken
but not by me and your data shows that as I Kane Jones followed them accordingly, which my evidence and registration of my account clearly show i have sent through proof!
Have provided ask gambler with the details other this other claimed account ?
Have you clearly got proof
i used these bonus’s multiple times ?
You still haven’t proved I broke anything
1.1 / 1.2 nor have you actually followed your terms on top of this mockery of condescending public defamation!

You are known over the internet and governing bodies sites forums and review boards for not paying out and trying to quickly push of the withdrawal claims by your very simplified terms that you use, but these are your terms and conditions and words are words and those meanings of those words don’t magically change when it suits your entity!
if your lawyers and your copywriters can’t understand english or the meaning off english words, my solicitor suggest you re write your terms if you want claim what your trying to claim.

1.1 and 1.2 apply to who this supposed other account holder is as they/she/he signed up on the public i.p wifi.
Not me nor did I register this address multiple times.

You are legally bound by the contract and the wording in the terms and conditions as am I,
I did exactly that and followed protocol and honoured my behalf of the contract my solicitor suggest you do the same.
If you refuse my winnings on these unwarranted claims accusation and misused agreement you have been advised of the next procedure.
You as Casino surely know about the consequences of breaking the terms and conditions and not following your own rules!

I look forward to my validation of my account and my fair earned winnings.
Regards Kane Jones

Dear Emanuel7777,

our fraud and risk management found two accounts with same IP address and place of residence, which is a violation of our T&C.

KIndest Regards,
Casino Adrenaline