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Casino Adrenaline - Offline for more than 1 month, balance not paid

RESOLVED
ellio0tt New Zealand Message
Posted on August 16, 2018

How can a casino with "Askgamblers certificate of trust" be offline for more than one month letting his customers without their balance? No words, no e-mails , no nothing. They simply stole my money. I won on 27.06.2018 1,3 k usd and after 3 days i have sent my documents and received the email that informed me that my account was verified .Since then every time that i try to access their web page i see that they have maintenance. Please contact them and give me a response. Thank you in advance.

Posted on August 16, 2018

Dear ELLIO0TT,

Please let us know your player username.

We are in phase of updating our platform and we are preparing some new awesome things.

Kindest Regards,
Casino Adrenaline

AskGamblers
Posted on August 16, 2018

Dear Casino Adrenaline,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on August 17, 2018

Dear ELLIOTT,

We have received information from our Finance Department that your payment has been processed.

Kindest Regards,
Casino Adrenaline

AskGamblers
Posted on August 17, 2018

Dear @ellio0tt,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on August 17, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Casino Adrenaline Complaints

  • 26 of 27 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,408 USD avg amount

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