Witholding 1500 and very long process and automatic responses

I requested £1500 withdrawal on 4th august. A few days later received an email I had been selected for identity check. I have a virtual card so not a card in person. Uploaded bank statement and online card from online bank. Drivers licence. Proof of address. Another proof of address. And me holding drivers licence. After 4 days no reply so I contact live chat. Wait for verification team. 10 days passed and I received an email please upload a full bank statement ( I only use the virtual card for gambling so that’s fine I did that ) another 10 days passed. They wanted me to get bank statement and I’d verified by a solicitor never been asked before so went to google. Found a company. Paid. Got it sorted resubmitted to them. Another 5-6 days went past number of texts to live chat with the same automatic wait for verification team. I was then emailed 3 days after please have these wet signed and not online verified. So I did that. Drove 6 hours to get the solicitor to hand sign them ( he was cheap and in my area the cheapest was £80 PER piece of paper. A full bank statement and id would have cost £1100 so I paid £9.99 x 3 and £4.99 for hand collection

Collected took photos and sent in. And now I’m receiving the same automatic email over and over and when I go on live chat they say the same please wait for an email from security ect.

Please help Ask Gamblers this is unfair I’ve been gambling for 30 year and I’ve never had to go through this process ever before